Box Office Supervisor

Job Title:

Box Office Supervisor - THE POLAR EXPRESS Train Ride Division/Department:
Rail Events Productions/Front of House

Reports To:

Rail Events Inc. (REI) Business Manager Type of position:
Non-exempt/Hourly Employee Classification:
Seasonal Compensation: $20.00hourly

Job Summary:

The Box Office Supervisor is responsible for setting the first impression of the event, so efficiency and friendliness are required. The position will be responsible for warmly greeting customers, confirming reservations, redemption of tickets, passing out of Golden Ticket prop, and directing patrons as needed. The Box Office Supervisor will manage responsibilities with a balance of patience and a sense of urgency, work well under pressure, have strong multi-tasking skills, and most importantly have a pleasant demeanor.

Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving guests through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones.

The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.

Essential Duties and Responsibilities:

Act as an example to, and assist in leading, the Box Office team

Act as a liaison between the Box Office Agents and the FOH & Business Manager Welcome customers and assist the team with any service needs

Handle customer inquiries and ensure a pleasant customer experience

Confirm reservations, ensuring passengers have arrived at the appropriate date and time Become familiar with the ETix ticketing system (Etix ticketing system training will be provided)
Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets

Assist customers with rebooking missed departures or seating issues and making reservation adjustments to orders with incorrect ticket products

Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information

Assist Front of House Manager with reports when needed

Assist the Front of House Manager in ensuring that the Box Office team is taking their proper breaks and lunch

Oversee that the Box Office agents are staying on task and support as needed

Assist in general care of ticketing area including keeping a clean and orderly space

Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns

Other duties as assigned

Education, Skill & Work Experience Requirements:

Ability to learn the Etix Ticketing platform with efficiency and competency

Strong leadership and communication skills

Excellent customer service skills

Basic computer skills

Ability to work weekends and evenings

Possess a well-spoken manner in personal communications

Front desk, reservation, customer service experience preferred

Self-motivation and attention to details

Must be 18 or over

Work Environment:

Majority of time spent in a ticketing office setting

Able to work in cold, snowy, or otherwise inclement winter weather

Varied schedule requiring evenings, weekends, overtime, and holidays

Able to stand for prolonged periods of time

Able to stand and walk on uneven or unsteady surfaces aboard a moving train

Time spent in and around active railroad yard(s)
What’s in it for you?

Serve others and create a world of make believe and magic

Great industry pay and a chance to build upon your theater network and make lifelong connections

Enrich and positively impact the experience for all – big and small

Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates

Catered meals for 5-show days

Comp tickets for your friends and family

Potential for end of season bonus

Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive…