Customer Experience Specialist

Call Center Specialist

Oklahoma City, OK Full-Time | Monday-Friday 8am-5pm High-Volume Call Center Environment

Manpower is seeking a customer-focused Call Center Specialist to support Medicare members through outbound and inbound phone communications. In this role, you'll provide exceptional service, answer questions, support plan-related communications, and ensure accurate documentation while maintaining compliance with HIPAA regulations.

This is an excellent opportunity for individuals who enjoy helping people, thrive in a fast-paced environment, and have strong communication and customer service skills.

• Place a high volume of outbound calls to Medicare members regarding upcoming plan changes.
• Handle inbound calls and provide professional, courteous customer service.
• Accurately document all member interactions in the call tracking system.
• Resolve member questions and concerns efficiently and effectively.
• Maintain real-time agent status and call activity reporting.
• Process workflow referrals and ensure timely follow-up.
• Adhere to HIPAA guidelines and all compliance requirements.
• Meet attendance, schedule, and performance expectations.
• Support special projects and additional administrative tasks as needed.

• Minimum one (1) year of experience in:
  • Customer service, OR
  • Call center operations, OR
  • Clerical/administrative office support

OR

• An equivalent combination of education and experience. College coursework may substitute for required experience.

• Strong verbal and written communication skills
• Excellent customer service and active listening abilities
• Accurate data entry and documentation skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Experience working with confidential information
• Proficiency with Microsoft Office and computer-based systems