Front Desk Agent- Waterford OKC

Renaissance Waterford OKC is hiring for a Front Desk Agent
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• That the guest experience begins the moment someone walks through the front door.
• That a warm welcome, genuine connection, and thoughtful service can set the tone for an entire stay.
• That every guest deserves to feel seen, valued, and cared for.
• That knowing your hotel, your city, and your community allows you to create a more personalized experience.
• That great hospitality means being ready to help, whether a guest has a simple question or needs support resolving a concern.
• That the Front Office is at the heart of creating UNMATCHED MOMENTS
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• Welcoming guests and visitors with genuine warmth, professionalism, eye contact, and prompt attention.
• Creating a smooth and personalized arrival and departure experience for every guest.
• Registering guests with advance reservations efficiently and accurately while ensuring their preferences are properly reflected in their accounts.
• Assisting guests looking for accommodations and helping identify the best options to meet their needs.
• Setting up accurate guest accounts, including room type, payment method, and other preferences.
• Processing room changes quickly and thoughtfully when a guest's needs change.
• Sharing your knowledge of the hotel, including room types, layouts, rates, promotions, amenities, restaurant offerings, and hours of operation.
• Sharing recommendations for local attractions, community events, restaurants, and other areas of interest.
• Responding to guest questions and requests with accurate, helpful, and friendly information.
• Listening to guest concerns with empathy and helping resolve issues in a way that restores guest satisfaction.
• Escalating service concerns to Management appropriately and participating in thoughtful service recovery.
• Processing guest check-outs, settling accounts, and accurately handling payments according to accounting and cash-handling procedures.
• Communicating important guest information to other departments, including special requests, amenities, and service needs.
• Working closely with Valet, Bell, Sales, Accounting, and other hotel teams to create a seamless guest experience.
• Maintaining proper key control, protecting guest information, and following all hotel security procedures.
• Handling lost and found items appropriately and ensuring they are documented and secured according to hotel procedures.
• Reporting maintenance issues, accidents, injuries, and unsafe conditions promptly.
• Participating in ongoing training and continuously looking for ways to strengthen your knowledge and service skills.

• You genuinely enjoy helping people and creating positive experiences.
• You understand that Front Office Curators are often the first and last point of contact for our guests.
• You communicate clearly, pleasantly, and professionally with guests, coworkers, and leadership.
• You can remain calm, patient, and empathetic when assisting guests who may be frustrated or upset.
• You are comfortable working in a fast-paced environment while managing multiple tasks and priorities.
• You have strong attention to detail and understand the importance of accuracy when handling reservations, guest accounts, payments, and hotel information.
• You are comfortable learning and using computer systems, keyboards, printers, and other Front Office technology.
• You have previous customer service or cashier experience and understand the importance of accurate transactions.
• You are dependable and take pride in maintaining excellent attendance and punctuality.
• You are curious about the local community and enjoy helping guests discover the best of the area.
• You understand the importance of…