Customer Service Rep

For more than a century, Ben

E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service by accurately processing orders, addressing inquiries, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to efficiently manage multiple tasks in a fast-paced environment.

• Receive and process customer orders via telephone and other communication channels.
• Accurately enter order information into company systems and databases.
• Provide professional and courteous customer service while addressing customer questions and concerns.
• Maintain accurate customer records and order documentation.
• Collaborate with internal departments to ensure timely and accurate order fulfillment.
• Resolve customer issues promptly and
  ** escalate
  * * concerns when appropriate.
• Perform data entry and administrative tasks with a high degree of accuracy.
• Manage multiple priorities while maintaining excellent service standards.

• Monday through Friday: 8:00 AM to 5:00 PM
• Rotating Saturdays: 8:00 AM to 12:00 PM
• Schedule may require flexibility to support business needs and customer demands.

• Excellent verbal and telephone communication skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Proficiency with data entry, computer applications, and order management systems.
• Strong organizational and time management skills.

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Data entry and computer proficiency required.
• Food service industry experience and knowledge of food products strongly preferred.
• Ability to communicate professionally with customers, vendors, and internal team members.

• Prolonged periods of sitting and working on a computer.
• Frequent use of a telephone and computer keyboard.
• Ability to remain focused and productive in a busy office environment.

Ben

E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

• Short and Long Term Disability
• 401K with matching contribution
• Employee Assistance Program
• Wellness Program
• Educational Assistance Program
• Paid Vacation and Holidays
• Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben

E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.

Here at Ben

E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face.

Ben

E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor