Front Desk Professional

The Front Desk Professional is responsible for creating a welcoming and professional first impression for guests, clients, and visitors. This role manages front desk operations, handles phone and email inquiries, schedules appointments, maintains records, and provides administrative support while ensuring excellent customer service.

• Greet and welcome guests, clients, and visitors in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls and emails.
• Schedule and manage appointments, meetings, and reservations.
• Check guests or clients in and out and provide accurate information about services and procedures.
• Maintain a clean, organized, and professional reception area.
• Respond promptly to customer questions, requests, and concerns.
• Maintain accurate records, files, and confidential information.
• Process payments, invoices, receipts, or other front-desk transactions as required.
• Receive, sort, and distribute mail, packages, and deliveries.
• Coordinate with other departments to ensure smooth daily operations.
• Monitor office supplies and assist with ordering when needed.
• Follow company policies and procedures regarding security, privacy, and customer service.
• Perform general administrative duties and other responsibilities as assigned.

• High school diploma or equivalent; additional education is a plus.
• Previous front desk, receptionist, customer service, hospitality, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Professional, friendly, and customer-focused attitude.
• Ability to multitask and remain calm in a busy environment.
• Proficiency with Microsoft Office, email, scheduling systems, and basic computer applications.
• Ability to handle confidential information with discretion.

• Customer service
• Communication
• Telephone and email etiquette
• Appointment scheduling
• Administrative support
• Organization and multitasking
• Problem-solving
• Cash/payment handling
• Computer proficiency
• Professional presentation
• Attention to detail

The Front Desk Professional works in a customer-facing environment and may interact regularly with clients, visitors, vendors, and employees. The position requires professionalism, reliability, flexibility, and the ability to work effectively in a fast-paced setting.

Preferred qualifications:

• Legally authorized to work in the United States
• 19 years or older