Admissions Inquiry Representative; Short Term

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor.

The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach ip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

The Admissions Inquiry Representative (AIR) is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The AIR will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the AIR will document calls.

The right person will have strong organizational skills, multitasking abilities, and customer service and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped.

• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referents.

• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.

• Collect patient information and input data points into various platforms and systems.

• Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.

• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.

• Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.

• Perform other duties as assigned.

• Employment Type: Part-time and short-term (20 hours per week) for 6 months.

• Fixed
  
  Working Hours:
  
  Sunday through Thursday, 4:00 PM – 8:00 PM EST (must be available during these exact hours to support coverage).

• 2+ years of experience as a call center representative, customer service. representative, and/or patient scheduling.

• Experience with fast-paced, high volume inbound call management.

• Strong skills in communication and collaboration with diverse teams.

• Organized and results-driven.

• Comfortable in a fast-paced environment, subject to rapid change and innovation.

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in…