Success Coach of Center of Excellence Veteran Student Success

General Description

The Success Coach of Center of Excellence for Veterans Student Success Coach is critical to provide veteran students with peer and success coaching, offering personalized guidance and support to enhance their academic achievement, persistence, and overall college experience.

This appointment is contingent upon availability of grant funding. Once the funds are no longer available, this appointment may be terminated without cause upon written notice to the employee.

Reports To:

Director of Center of Excellence for Veteran Student Success (CEVSS). No positions report to this position.

Minimum 6 months experience advising or tutoring students in an institution of higher education.

• Knowledge of veteran education benefits
• Familiarity with the challenges and unique needs of veteran and military‑affiliated students transitioning to college life
• Understanding of higher education
• Committed to helping students achieve their goals to be successful and attain a college education

• Demonstrated positive human relations and communication skills
• Basic computer skills, proficient in the use of Microsoft Office or similar software
• Organization and attention to detail

• Ability to communicate effectively in a higher education setting
• Ability to work independently and coordinate work with colleagues and peers
• Ability to work well as a team member in an instructional unit
• Ability to communicate and articulate concepts in an organized manner verbally and in writing
• Ability to read and understand content to assist students when they are having difficulty interpreting concepts verbally
• Ability to interact in an effective and encouraging manner with students individually and in groups
• Punctual and reliable
• Ability to work in a confidential and professional manner

Veteran/military‑affiliated background.

As assigned.

Up to 20 hours per week with a flexible work schedule including daytime, evening and weekend hours.

• Assist the Director and Coordinator in meeting the objectives of the Center of Excellence for Veteran Services (CEVSS) grant project – increase enrollment of Veteran students, increase Veteran student persistence rates, and increase Veteran student completion rates.
• Promote student support services available for Veteran students.
• Assist with communications of early academic warning systems and mid‑term and end‑of‑term grade checks.
• Assist with retention‑based activities and events for Veteran students and military‑affiliated students.
• Communicate with various campus and off‑campus community resources to connect Veteran students with expressed academic and/or social concerns.
• Assist Veteran Services Center staff with general upkeep of office areas and lounge.
• Assist with administrative tasks in the Veteran Services Center including but not limited to answering phones, directing students, organizing and stocking available resource publications, answering general questions about the Veteran Services Center and general campus.
• Effectively interact and communicate with students, faculty and staff visitors while performing duties.
• Participate in training offered by OCCC appropriate to this position to remain effective in this position’s assigned duties.
• Assist Veteran students with their lecture material, lab work, and/or special projects in person or via Zoom during their work hours in the Veteran Services Center.
• Must be willing to complete tutor training, required training per OCCC normal requirements, including annual Title IX and FERPA trainings.

• Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
• Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
• Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.
• Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.