Customer Solutions Engineer

Help customers adopt technical solutions by bridging requirements, implementation, testing, and operational use.

• Make sure delivered systems solve the real problem.
• Support users through configuration, integration, training, and feedback.
• Turn field learning into better product and engineering priorities.

• Work with customers to understand needs, constraints, data, and workflows.
• Configure, test, demo, and support product capabilities.
• Write requirements, issue reports, implementation notes, and adoption plans.
• Coordinate with engineering and product teams to resolve customer needs.

• 4+ years of solutions engineering, systems engineering, implementation, or technical customer work.
• Ability to discuss technical details with engineers and operational needs with users.
• Strong troubleshooting, communication, and ownership skills.
• U.S. Citizenship is required.
• Must be capable of obtaining and maintaining a Top Secret security clearance.
• Comfort working with ambiguous mission, data, and engineering problems.
• Strong written communication and ability to explain technical decisions to technical and non-technical teams.

• AWS experience is a plus, especially secure cloud, Gov Cloud, serverless, data, or AI services.
• AI, machine learning, LLM, agentic workflow, or decision intelligence experience is a plus.
• Experience in defense, government, manufacturing, aerospace, logistics, or other mission-critical environments is a plus.

Anautics evaluates candidates based on role-relevant skills, judgment, ownership, and ability to work in high-trust environments. AWS and AI experience are strong pluses across this hiring plan.