Senior Field Service Technician

Mission Critical Group (MCG
) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With more than 1.5 million square feet of U.S. manufacturing capacity, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable.

Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

A Field Service Technician performs installation, maintenance, troubleshooting, and emergency repair of UPS, LV & MV power systems at client sites throughout the US. This role requires 70% travel and operates with a high degree of independence. The ideal candidate combines strong UPS & electrical systems experience with excellent customer communication skills and a commitment to safety.

You'llserve as the on-site technical expert, building client relationships while keeping critical power equipment running reliably.

Location:Our location preferences are Oklahoma City, North Carolina, Georgia, West Texas region, Southern Oregon, (or fully remote with travel 70-80%)

Accountability

• Leads jobs and manages field activities
• Perform installation, calibration, preventative maintenance, and emergency repairs on UPS and MV/LV Power distribution equipment
• Troubleshoot and repair breakers, shutdown switches, wiring harnesses, alternators, UPS, battery systems, and control panels, and control wiring
• Conduct root cause analysis on complex electrical failures
• Work with Modular Enclosures and Power Skid systems and perform field surveys
• Serve as the on-site technical expert answering questions, educating clients on maintenance best practices, and building long-term relationships
• Communicate clearly with customers about issues, solutions, and timelines
• Review electrical plans and designs to confirm technical accuracy and identify any potential discrepancies or risks to the project.
• Supervise onsite startup and/or commissioning of company supplied equipment.
• Plan, conduct and document onsite Integrated Systems Testing (IST) for company supplied equipment.
• Ensure all installations meet applicable standards.
• Assist Logistics with timing of all equipment testing
• Partner with Engineering, Production, and Sales teams on service estimates and parts recommendations
• Mentor junior technicians as you develop leadership skills
• Contribute to continuous improvement initiatives
• Provide emergency support when critical systems go down (rotating on-call schedule)
• Perform other duties as assigned.

Required Knowledge/Experience

• 4+ years working with UPS, generators, governors, regulators, MV/LV switch gear, or similar power equipment
• Industry Background:
  
  Datacenters, power generation, utilities, oil & gas, marine, or energy sectors
• Tools:
  
  Proficient with multimeters, hand tools, wiring equipment, and soldering
• Software:
  
  Comfortable with Microsoft Office for documentation and reporting
• Driver's License:
  
  Valid license with clean driving record (required for travel),
• Strong customer interaction and reporting skills

Preferred

• Technical diploma in Industrial Electrical, Maintenance, or related field
• UPS experience (Delta Electronics, Schneider Electric, Eaton, Vertiv or similar)
• Electrical Distribution experience (Schneider Electric, Eaton, ABB, or similar)

Education

• High school diploma or GED required.

Values

• Safety Focus:
  
  Prioritize safety in all actions. Actively follow safety protocols,identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety.
• Have Humanity:
  
  Respect the input and ideas of everyone to create the best possible outcome.
• Be Transparent:
  
  Value transparency in all interactions, ensuring honesty and openness…