TFCustomer Support Engineering; CSE – Depot; Onsite

Customer Support Engineer (CSE)

Pratt & Whitney, a division of RTX Corporation, is a world leader in aircraft engines and auxiliary power units. Headquartered in East Hartford, Connecticut, the company has locations around the United States and across the world. We are a global leader in aviation propulsion, and we are behind many of the major advances in both military and commercial engines. We design, manufacture and service aircraft engines, auxiliary and ground power units, and small turbojet propulsion products.

The TF33 engine program that powers the B-52 Stratofortress and E-3 (AWACS), has an opening for a Customer Support Engineer (CSE). This role will be responsible for providing technical support to the United States and International Air Force customers.

Military Customer Support and Services (MCSS) is seeking a motivated individual to help enhance fleet readiness for customers operating TF33 engines, which are in service on the B-52, E-3 and other surveillance aircraft.

You will inherit a broad set of responsibilities, and will work with other team members to focus on the following efforts:

• Act as primary technical interface between Pratt & Whitney and all TF33 customers.
• Provide complete timely responses to customer and FSR technical questions and track in appropriate systems.
• Research technical issues and correct source data to resolve systems level issues, coordinate with program management and customers to implement solutions to improve engine safety and readiness.
• Support coordination and participate in company teams sent out to customer locations for special inspections, data collection, evaluation of designs, etc.
• Prepare & present Maintenance Awareness Briefing (MAB) briefings to USAF and foreign military services (FMS).
• Drive integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability.
• Communicate daily with Field Service Engineers to troubleshoot engine and software issues, providing technical support for operational units, flight test locations, and aircraft depots.
• Provide Support on other legacy engines programs in limited use.

Qualifications You Must Have:

• Bachelor's degree with 5+ years of relevant experience; or an advanced degree with 3+ years of relevant experience.
• Experience to include driving integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Ability to obtain/maintain a DOD Secret Clearance. Must be a U.S. Citizen as only Citizens are able to obtain a security clearance.

Qualifications We Prefer:

• Proficiency in Microsoft Office applications such as Excel, PowerPoint, Project, and Word.
• Familiarity with CORE tools, global trade requirements responsibilities.
• Experience with engine systems operation
• Flexibility and strong organizational skills to handle urgent field requests.
• U.S. Military Aircraft/Engine Maintenance experience is a plus.
• Ability to develop and present material to cross-functional teams and upper-level management.
• The candidate must have good interpersonal and communication skills (written and verbal) and proficiency in technical writing.
• Occasional weekend and off-hour support may be needed to support the operational fleet and depot facilities.
• Travel: 20-30%