Surveillance Investigator

Join to apply for the Surveillance Investigator role at Remington Park Racetrack Casino

• Conducts video surveillance and related investigations into all casino related activities including accounting, gaming machines, change booths, cashiering operations, count rooms, fill banks and horse race wagering areas.
• Coordinates video investigations/reviews in support and cooperation with appropriate finance, accounting, gaming, security, OHRC Agents and RP executive management as required.
• Maintains a professional liaison with local, state and federal law enforcement agencies, OHRC Agents, casino security and RP executive management as required.
• Provides security and regulatory controls observation in the casino, racetrack, stable areas, mutual areas, pari-mutuel simulcast wagering areas and related public and support areas pursuant to departmental operating procedures.
• Completes surveillance incident reports.
• Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Performs other related duties as may be assigned by reporting senior.

• High school diploma or GED preferred. Technical school or formal apprenticeship for computer technologies is a plus.
• Requires knowledge or the ability to learn/comprehend all casino games as well as a basic knowledge of law enforcement & security procedures and the ability to learn casino related department procedures and related gaming regulations.
• May require the knowledge, skills, and abilities to work with personal computers, AV systems, player tracking card systems, gaming devices, safety equipment, etc.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong written and oral communication skills required.
• Ability to maintain a high level of confidentiality.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Attention to Detail:
  Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Communication:
  Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well.
• Continuous Learning:
  Able to stay informed of current industry trends; learn and apply new concepts; demonstrate career self reliance; identify own areas of opportunity and set and monitor self-development goals.
• Willingness to Serve:
  Able to demonstrate a high level of service delivery to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility:
  Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; adapt to varying customer needs.
• Initiative:
  Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
• Quality:
  Able to maintain high standards despite deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly.
• Integrity:
  Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers.
• Respect:
  Able to adapt behavior to others’ styles and build rapport with diverse individuals; develop long-term associations based on trust.
• Policies, Process, Procedures:
  Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures.
• Team Centered:
  Able to share due credit with coworkers; work closely with other departments as necessary; promote a collaborative environment.
• Equipment Knowledge:
  Able to operate office equipment including personal computers, printers, adding machines, copy machines, FAX machines, telephone, and identification systems.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time; use wrists, hands to finger, handle, or feel; reach with hands and arms; and talk and hear with background noises. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift…