Operations Supervisor

We're always looking for bright, talented and outgoing people. An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed.

The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include:

• PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30
  
  LBS
• SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES
• WALK OR STAND FOR LONG PERIODS OF TIME
• DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT

Andretti Indoor Karting & Games is actively seeking a talented Operations Supervisor to join the team!

Andretti Indoor Karting & Games isa rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.

The Operations Supervisor position is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Operation Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability.

An Operations Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Maintain opening, running and closing duties for department
• Manage organization and cleanliness of departmental areas
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empowers staff to deliver exceptional legendary service
• Executes any special events with Leader on duty
• Responsible to provide management with direct and honest feedback of staff regarding performance
• Assist with staff training and employee relations
• Assures that staff morale is maintained at a high level
• Takes an active part in the recruitment and retention of staff

Andretti Indoor Karting & Games (AIKG) isa rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens.

• Top Pay
• Flexible Schedules
• Personal/Family Medical, Dental and Vision Coverage
• $1200 company paid Health Savings Account available
• Vacation and Sick time accrued during the first year
• 401k retirement program with up to 8% company match

Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to…