Service Advisor

At Kraft Tank Corporation, we’re known for our expertise, reliability, and commitment to keeping the tank trailer industry moving. We’re looking for a Service Advisor who thrives in a fast-paced, customer-focused environment and takes pride in ensuring every repair, maintenance, and service job runs smoothly from start to finish. If you’re organized, driven, and passionate about delivering excellent service, this is your chance to join a team that values precision, safety, and teamwork.

As a Service Advisor, you’ll be the key link between our customers and our service department, ensuring every job is scheduled, quoted, communicated, and completed with accuracy and efficiency. You’ll work closely with our technicians, parts team, and customers to make sure every repair meets the highest standards of quality and customer satisfaction.

• Schedule and coordinate service, repair, and maintenance appointments.
• Monitor all open repair orders and keep customers updated on progress.
• Managing incoming service calls and drive-up request with professionalism and urgency.
• Prepare and complete service quotes following company standards.
• Communicate clearly with customers about diagnoses, estimates, and change orders.
• Ensure purchase orders, signatures, and credit approvals are obtained before work begins.
• Collaborate with the Parts Department to source parts efficiently.
• Recommend preventative maintenance and upcoming repairs to customers.
• Close repair orders accurately and verify all billing and payments.
• Process warranty claims and maintain detailed service records.
• Support coordination for Sales and Leasing Departments with check-in/out documentation and sublet activities.
• Contribute to the development of standard service jobs and process improvements.

• 3+ years of experience in a service advisor or related role (tank trailer or trucking industry a plus).
• Strong organizational and time management skills.
• Proficiency with Office 365 and Salesforce (or similar CRM software).
• Excellent written and verbal communication skills.
• Ability to multi-task and meet deadlines in a dynamic environment.
• A positive, can-do attitude and commitment to teamwork.

• Ability to lift up to 75 lbs.
• Ability to stand, walk, sit, reach with hands and arms, climb, crouch, or crawl for long periods of time.
• Computer work as needed in an office setting to keep service department organized and efficient.
• Must be able to communicate effectively in written or verbal skills with management and team members.
• Reasonable accommodation will be provided for those requiring assistance.

• Competitive Pay and Benefits
• Comprehensive Training Programs to foster your growth
• A supportive and dynamic environment
• Opportunities to work with industry leaders and cutting-edge technology
• A company that values safety, quality, and the contributions of its team members