Executive Casino Host

Thackerville, OK | Marketing | Full Time

We are currently looking for aFull Time Executive Casino Hostto join our Win Star Player Development Junior Host VIP team located at the Win Star World Casino and Resort working2:00PM-10:30PM - Tu We Th Fr Sa.

Summary:

• Owns and grows an assigned book of coded, rated players banded by book value (Band 1 or Band
  2), building direct relationships that increase visit frequency, length of stay, and theoretical value. Primary point of contact for assigned patrons across all property amenities.

Responsibilities:

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Builds, maintains, and grows an assigned book of coded players, working toward the property's Total Book Theo growth target for the book
• Circulates the casino floor and hotel to meet new players and maintain visibility with the existing book, establishing and reinforcing loyalty relationships
• Determines complimentary worthiness of assigned players using rated play, Theo, and ADT data in ACSC/GUI, and authorizes complimentary use of food, lodging, retail, spa, golf, and entertainment within Host-level discretionary limits
• Plans and executes personal outreach (calls, texts, written correspondence, invitations) to drive Active Patron Rate, Average Visits per Patron, and Reactivation Rate for the assigned book
• Documents all discretionary comp activity, including reactivation reinvestment, to support book-level and per-patron reinvestment reporting
• Identifies and proposes new patrons for coding to the book based on observed play and data review, routing additions through the department's supervisor-approval process
• Coordinates trips, travel, and on-property logistics for high-value out-of-market players
• Resolves guest disputes and service issues for assigned patrons, escalating to the Player Development Supervisor or Casino Host Supervisor as needed
• Partners with Hotel, Food and Beverage, Retail, and Player Development Event Hosts to secure amenities and event access for assigned patrons
• Maintains accurate, current player records and contact logs in ACSC/GUI and, on rollout, OPTX
• Reports book performance, at-risk patrons, and reactivation opportunities to the Player Development Supervisor on a recurring cadence
• Performs all other duties as assigned

Competencies:

Essential:

• Ability to read, write, and maintain simple records
• Ability to negotiate with game vendors and maintain relationships
• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Event planning and VIP engagement
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Must have full understanding of ACSC/Casino Insight audits
• Establishes professional working relationships as appropriate
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:

Essential:

• Ability to interpret Theo/ADT reporting and translate it into outreach priorities

Experience:

Essential:

• 1 year directly related experience
• 2 years directly related experience

Education:

Essential:

• High School, GED or Equivalent

Nonessential:

• Bachelors of Business

Nonessential:

• Some college coursework in business, marketing, or hospitality management preferred

Credentials:

Essential:

• Gaming license or permit as required by assigned position
• Pass general background check
• Pass…