Indirect Lending Specialist

BASIC FUNCTION

The Indirect Lending Specialist is responsible for performing the fulfillment tasks of loans acquired through the Indirect dealership channel. This multistep process is crucial to ensuring accuracy of indirect loan documents, compliance with program requirements and timeliness of loan fulfillment with final payment to the dealerships.

• 1) The specialist performs a close inspection of all documents received in the indirect loan document package for quality assurance as well as ensuring 100% compliance is maintained. Complete daily auditing of funded loans to ensure compliance and procedural requirements are met. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
• 2) The specialist supports the Credit Union's Indirect Lending Program by establishing positive working relationships with the indirect dealership network and always keeping in the forefront the best interests of the credit union and the memberowner.
• 3) The specialist opens share accounts for applicants who become member owners as a result of an accepted loan application.
• 4) The specialist oversees the daily ACH process to ensure reserves and loan proceeds are funded to the correct dealership account on the day the loan is booked.
• 5) The specialist consistently works and follows up on indirect dealership errors to get a timely correction.
• 6) The specialist maintains up to date records of each loan disbursement transaction.
• 7) The specialist works with management to help assist in other areas of the credit union when needed.

• 1) Meets the credit union's goal of achieving the expectations of members who use the Consumer Lending Program through the Indirect channels.
• 2) Credit Union goals of low errors on indirect loan documentation are consistently achieved.
• 3) Meets the goals of fast and efficient funding as a term of the dealership contract on a regular basis.
• 4) Reports are accurate and prepared on a timely basis.
• 5) Credit Union loan documentation prepared through the indirect channel meets all compliance and regulatory requirements.
• 6) Being able to take independent action in a variety of situations involved in the fulfillment of indirect loans.
• 7) All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls.
• 8) Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.

A. Specialized or Technical Knowledge and

Skills:

• 1. Applicants must have lending experience to include product sales, application processing, loan interviewing and loan disbursements.
• 2. A high school diploma or general education degree (GED) is required.
• 3. A minimum of two years credit union experience, with at least one year experience involving loan interviewing, processing and funding is preferred.

B. Behavioral

Competencies:

Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

1)

Core Competencies:

Core competencies are consistent for all positions across the organization and are aligned with WFCU's core values.

• a) Member Focus (internal and external):
  Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.
• b) Integrity/Ethics:
  Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• c) Dependability:
  Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

2) Job Specific

Competencies:

The position requires a well‑rounded and levelheaded individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:

• a) Job Knowledge:
  Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
• b) Productivity:
  Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• c) Quality:
  Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• d) Interpersonal
  
  Skills:
  
  Has good listening skills, builds strong relationships, is…