Production Partner II, NEO Loans

Position: Production Partner II, NEO Home Loans
Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform-turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how home ownership works from the ground up.

The category hasn't caught up yet. That's the opportunity.

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform-turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how home ownership works from the ground up. We're applying technology and automation across the mortgage lifecycle to make it faster, cheaper, and more transparent.

The category hasn't caught up yet. That's the opportunity.

The Opportunity

At NEO Home Loans, powered by Better Mortgage Corporation, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence.

Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

How You'll Make an Impact

* Prepare loan scenarios and financial analyses to support client consultations. This includes reviewing borrower information, evaluating loan options, and preparing financial comparisons that help the Mortgage Advisor guide clients through purchase or refinance strategies.

* Serve as a primary point of contact for borrowers and real estate agents during the home search phase. Provide timely updates, answer questions, issue updated pre-approval letters, and help ensure all parties remain informed and aligned throughout the transaction.

* Assist borrowers and agents when offers are submitted by preparing updated loan analyses, coordinating contract meetings, and ensuring the Mortgage Advisor has the necessary information to support contract discussions and strategy.

* Help manage the active loan pipeline by monitoring file progress, coordinating with Credit Analysts, Loan Specialists, and operations teams, and ensuring transactions continue moving toward closing.

* Execute loan locks within approved parameters and coordinate lock extensions when necessary, ensuring accurate communication with internal teams and timely updates for clients.

* Monitor the pipeline for refinance opportunities and coordinate refinance consultations with the Mortgage Advisor when appropriate.

What You'll Bring

* Strong mortgage knowledge and the ability to review and structure loan scenarios

* Excellent verbal and written communication skills with the ability to build confidence with borrowers and real estate agents

* Highly organized with the ability to manage multiple loan files and deadlines simultaneously

* Strong problem-solving skills and ability to proactively identify and address issues in loan files

* Comfortable collaborating with borrowers, real estate agents, and internal teams throughout the transaction lifecycle

* Self-motivated with a high level of accountability and attention to detail

* Experience working with CRM systems, loan origination software, and mortgage documentation processes

* Mortgage industry experience required

* NMLS licensing preferred or willingness to obtain licensing encouraged

What We Offer

* Performance-driven compensation

Competitive base salary with bonus or incentive opportunities, depending on role

* Comprehensive, flexible health benefits

A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one.

* Financial wellbeing & long-term support

Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA's, Employer Paid STD & LTD plans and access to financial planning resources.

* Time to recharge

Generous paid time off, company holidays, sick time, and paid parental leave.

* Support for families

Paid parental leave and childcare support, including employer matching for dependent care FSA.

* Holistic wellbeing support

Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts.

* Flexibility in how you work and live

Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles.

* Daily perks that make work better

Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you're in the office or working remotely.

* An exceptional NYC office experience

Work from our World Trade Center…