Sr Manager Operational Risk Management

Operational Risk Management (ORM) partners with Midland Mortgage Operations to strengthen the control environment, identify and assess operational risk, and ensure timely, well-supported responses to audits and regulatory exams. This role is ideal for a public accounting professional who enjoys applying an assurance mindset in an operational setting - evaluating processes, testing controls, documenting evidence, and driving practical remediation with business partners.

Rather than performing traditional audit testing, this role focuses on forward-looking risk identification, root cause analysis, and practical risk mitigation within a highly regulated mortgage servicing environment. This role serves as a trusted advisor to internal business units and as a liaison between Mortgage Operations and Internal and External oversight bodies (Internal Audit, Enterprise Risk Management, FHA, etc.) translating enterprise risk expectations into practical, operationally sound solutions.

As a manager within ORM, you will lead analysts performing process/control gap assessments, issue validation, and audit coordination/oversight activities. You will also serve as a risk and controls advisor by acting as a key liaison between Operations, Enterprise Risk Management (ERM), Compliance, Internal Audit, and regulators to ensure risks are identified, communicated, and mitigated appropriately.

• Lead the audit/exam liaison program for Midland Mortgage Operations, coordinating end-to-end responses (request intake, evidence gathering, drafting responses, quality review, and submission) across Compliance, ERM, Internal Audit, and regulators.
• Manage high-volume, time-sensitive deliverables under strict deadlines; apply sound audit and risk judgment to ensure responses are accurate, complete, and supported by appropriate documentation and evidence.
• Oversee and challenge the operational control environment through risk assessments, process walkthroughs and gap analyses, and root-cause analysis. Monitor issue remediation plans, validate corrective actions, and report status and themes to senior leadership.
• Manage, coach, and develop a team of analysts; set priorities, review work papers and deliverables for quality, and build consistency in methodology, documentation standards, and stakeholder communications.
• Serve as a trusted advisor to Operations and a subject‑matter resource for ERM - translating business processes into risk/control language, facilitating effective challenge, and helping stakeholders understand risk acceptance, mitigation options, and residual risk.
• Monitor emerging risk themes, operational changes, and control gaps, escalating concerns and recommendations as appropriate.

This is a high‑visibility leadership role with broad exposure across the organization. Success requires a professional who brings rigor in documentation and testing, a strong command of risk and internal controls, and the ability to partner with (and appropriately challenge) Operations leaders to drive timely, sustainable risk mitigation.

You will thrive in this role if you enjoy applying structured risk and assurance practices with operational business processes. The ideal candidate can independently manage multiple work streams, lead a team, and communicate clearly with senior leaders, auditors, and regulators - while maintaining strong attention to detail, sound professional judgment, and a bias for practical solutions.

• 4+ years of experience in public accounting (audit/assurance), internal audit, operational risk, compliance, or risk/controls
• Bachelor’s degree in Accounting, Finance, Business, or related field required (Master’s a plus); CPA strongly preferred (CIA/CISA/CRCM a plus)
• 5+ years of people leadership experience, including coaching/development, prioritization, performance management, and capacity planning
• Strong risk assessment and internal controls skillset, including process walkthroughs, control design/effectiveness evaluation, and root‑cause analysis
• Excellent written and verbal communication skills, including the ability to produce audit‑ready documentation/work papers, executive‑level summaries, and…