Fraud Analyst

The Fraud Analyst is responsible for detecting, investigating, and preventing fraudulent activity across the Bank’s deposit, lending, and digital channels. This role plays a key part in safeguarding customer assets and maintaining the Bank’s integrity by monitoring transactions, analyzing trends, and responding to suspicious activity in a timely and accurate manner.

Prism Bank expects all employees to comply with the responsibilities of their assigned positions to the highest degree of performance. Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner.
• Represent Prism Bank with a high level of integrity and professionalism.
• Maintain knowledge and understanding of banking rules, regulations, laws, and all internal policies and procedures.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Maintain a high level of rapport with other departments of the Bank and all co-workers.
• Possess a work ethic that includes neatness and punctuality.
• Exhibit a professional, business-like appearance and demeanor.
• Answer all voicemails and emails within 24 hours of receipt.
• Confer with management concerning questions, procedures, necessary information, form completion, and problem resolutions.
• Complete and attend all required training.
• Maintain satisfactory attendance.
• Maintain confidentiality of sensitive information.
• Follow policies, systems, and controls to ensure compliance with regulations, laws guidance, and internal policies.

• Monitor daily transactions, account activity, and alerts for potential fraudulent behavior.
• Investigate suspicious activity related to deposits, wires, ACH, checks, debit cards, and online banking.
• Conduct thorough reviews of alerts and cases using internal systems and third-party fraud detection tools.
• Collaborate with customers and internal departments to confirm transaction legitimacy and prevent losses.

• Identify patterns, emerging fraud schemes, and vulnerabilities across payment channels.
• Recommend process improvements and controls to reduce fraud exposure.
• Assist in implementing new fraud prevention systems and tools.
• Support recovery efforts and documentation for any financial losses.

• Prepare detailed case documentation, reports, and summaries for management and law enforcement when required.
• Maintain compliance with the Bank’s policies, procedures, and regulatory obligations (Reg E, BSA/AML, OFAC, etc.).
• Participate in audits and risk assessments to support regulatory and internal reviews.

• Partner with branch staff, operations, and digital banking teams to resolve fraud cases and educate employees on prevention strategies.
• Communicate clearly with affected customers to ensure timely and professional resolution.
• Support fraud training initiatives and awareness programs for employees and clients.

• Timeliness and accuracy of case investigations.
• Fraud losses prevented and recovered.
• Quality and completeness of documentation and reporting.
• Collaboration and customer experience during fraud resolution.
• Contribution to process improvement and risk mitigation.

This work is moderately active and requires the following physical activities:

• Frequent bending, squatting, kneeling, stooping, walking, sitting, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
• Frequent lifting (up to 35 pounds of equipment).
• Driving to company locations and other sites as needed.
• Work for sustained periods of time maintaining concentrated attention to detail
• Must be able to visually distinguish between shades of colors.

Accommodation may be made for some of these physical demands for otherwise qualified individual who require and request such accommodation.

• Work is performed in environmentally controlled and partially environmentally controlled rooms.
• Work may be performed in a very noisy room.
• May be exposed to heat and dust.

Acco…