Sr Manager Operational Risk Management

Location:

777 NW Grand Blvd, Oklahoma City, OK 73118, USA

Operational Risk Management (ORM) partners with Midland Mortgage Operations to strengthen the control environment, identify and assess operational risk, and ensure timely, well‑supported responses to audits and regulatory exams. This role is ideal for a public accounting professional who enjoys applying an assurance mindset in an operational setting—evaluating processes, testing controls, documenting evidence, and driving practical remediation with business partners.

Rather than performing traditional audit testing, this role focuses on forward‑looking risk identification, root‑cause analysis, and practical risk mitigation within a highly regulated mortgage servicing environment. The position serves as a trusted advisor to internal business units and as a liaison between Mortgage Operations and internal and external oversight bodies (Internal Audit, Enterprise Risk Management, FHA, etc.) translating enterprise risk expectations into practical, operationally sound solutions.

• Lead the audit/exam liaison program for Midland Mortgage Operations, coordinating end‑to‑end responses (request intake, evidence gathering, drafting responses, quality review, and submission) across Compliance, ERM, Internal Audit, and regulators.
• Manage high‑volume, time‑sensitive deliverables under strict deadlines; apply sound audit and risk judgment to ensure responses are accurate, complete, and supported by appropriate documentation and evidence.
• Oversee and challenge the operational control environment through risk assessments, process walkthroughs and gap analyses, and root‑cause analysis. Monitor issue remediation plans, validate corrective actions, and report status and themes to senior leadership.
• Manage, coach, and develop a team of analysts; set priorities, review work papers and deliverables for quality, and build consistency in methodology, documentation standards, and stakeholder communications.
• Act as a trusted advisor to Operations and a subject‑matter resource for ERM—translating business processes into risk/control language, facilitating effective challenge, and helping stakeholders understand risk acceptance, mitigation options, and residual risk.
• Monitor emerging risk themes, operational changes, and control gaps, escalating concerns and recommendations as appropriate.

• 4+ years of experience in public accounting (audit/assurance), internal audit, operational risk, compliance, or risk/controls.
• Bachelor’s degree in Accounting, Finance, Business, or related field required (Master’s a plus); CPA strongly preferred (CIA/CISA/CRCM a plus).
• 5+ years of people‑leadership experience, including coaching/development, prioritization, performance management, and capacity planning.
• Strong risk assessment and internal controls skillset, including process walkthroughs, control design/effectiveness evaluation, and root‑cause analysis.
• Excellent written and verbal communication skills, including the ability to produce audit‑ready documentation/work papers, executive‑level summaries, and regulator‑ready responses.
• Proven ability to lead cross‑functional initiatives, influence without authority, and drive timely outcomes in a fast‑paced, deadline‑driven environment.
• Experience coordinating audit/exam requests and managing issue remediation (tracking, evidence validation, and stakeholder follow‑up) through closure.

• Mortgage servicing or financial services operations experience; familiarity with regulatory exams, internal control frameworks, and/or second‑line‑of‑defense oversight.

This position is on‑site at our corporate campus in north Oklahoma City; therefore you must reside in this area in order to be considered for this opening.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.