Client Solutions Professional II; Bilingual Spanish Speaking Collections

Summary

If you are interested in a career as a Client Solutions Professional, you have come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. As an industry-leading provider of sophisticated financial solutions, we believe no challenge is too big, and no opportunity is too small, when we work together to build relationships.

This position is responsible for initiating collection activities on early and mid‑stage delinquency accounts in order to comply with bank policy and procedure as well as ensuring the bank is in compliance with federal regulations for loan servicing. Counsels delinquent customers and works to establish formal and informal repayment plans, settlements, and work‑out plans. This position is also responsible for accurately documenting the collection system for each customer contact.

• Accurately document the collection system for each customer contact.
• Identify ways to mitigate loss, complete due date changes and deferrals.
• Escalate or redirect more delinquent accounts to senior collectors for handling.

This level of knowledge is normally acquired through completion of an Associate’s Degree and 2–3 years of collections, branch banking, or customer service experience or equivalent combination of education and experience.

Office – lifting up to 20 lbs.

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.