Universal Service Representative

Job Summary

Position Type:
Full Time

Job Location:

Edmond/OKC Banking Center - Oklahoma City, OK 73134

This position is responsible for assisting customers with their financial needs and lenders with their lending responsibilities.

• Greet customers entering the bank and direct them to the appropriate area for assistance.
• Serve as Vault Teller.
• Provide exceptional customer service.
• Maintain an adequate supply of currency and coin, including ordering and shipping as needed.
• Perform Teller cash audits as needed.
• Ensure gift card information is sent to corporate monthly, and upon request as needed.
• Balance currency, coin and checks in cash drawer and/or cash recycler at the end of each day.
• Balance, maintain and service ATM.
• Answer calls for Loan Officers and other Financial Service Representatives as needed.
• Open deposit accounts including checking, savings, CDs and IRAs, rent safe deposit boxes and provide access to safe deposit boxes.
• Assist customers with account maintenance including printing temporary checks, accepting check orders, processing stop payments, accepting customer information (CIF) changes, transferring funds, etc.
• Straighten cash in cash drawer and prepare it for selling to the vault.
• Check and maintain all inventory of stock necessary to operate Teller Line.
• Work with Security Officer and the designated security representative to maintain current dual control, and security standards in the teller lines.
• Assist customers with wires forms for processing.
• Market all bank products by determining customer needs from conversations or customer relationships such as, but not limited to, Visa Merchant, Remote Deposit, Cash Management and Trust Investments.
• Manage instant issuance of debit cards for customers as needed.
• Must be able to meet attendance and punctuality standards.
• Effectively work and cooperate with supervisors, co‑workers and customers.
• Follow the direction of the supervisor.

• Perform other duties and projects as required by management.

• 1-2 Years previous banking experience or knowledge with exposure to deposit and lending areas preferred.
• Cash handling experience preferred.
• Experience or education should include clerical, administrative, customer service and sales work.
• Proficient computer, 10 key, and typing skills.

• Ability to compute basic math functions as well as ratios, yields, percentages.
• Strong verbal and written communication skills.
• Strong interpersonal skills: able to work well with a wide range of people.
• Strong organizational and time management skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Strong follow through on projects and deliverables.
• Strong analytical and problem‑solving skills.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Strong sense of customer service.
• Strong proficiency in PC applications, including Windows, Excel, Microsoft Word and other Microsoft applications.

This work is sedentary and requires the following physical activities: sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity. Frequent lifting (up to 25 pounds of paper supplies or minor office equipment). Driving to client locations and other sites as needed.

Normal office environment.

First Bank & Trust Co. is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting Human Resources at580‑255‑1810.