Collections Representative

Full‑Time Collections Representative

Monday - Friday: 8‑hour shift between 8:00 a.m.

- 7:00 p.m.

3+ Years’ Collections Experience Required

Oklahoma residency required by start date

A completed application is required for consideration of employment.

To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. The Collections Representative is responsible for assisting members with resolving delinquent loan accounts while providing exceptional member service. This position focuses on minimizing company losses through effective communication, account analysis, and appropriate collection strategies while ensuring compliance with all applicable laws, regulations, and credit union policies and expectations.

Attendance is an essential function of performing the duties of this job.

• Responsible for collection of accounts that are 26–44 days delinquent, including soliciting payment arrangements on delinquent loans, interviewing members to determine the reason for delinquency, taking appropriate action to resolve the account (which may include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (e.g., repossession, legal action, foreclosure, referral to collection agency).
  
  Posting loan payments.
• Skip tracing accounts to locate members; assisting with reports; processing member garnishments and levies as required.
• Informing the supervisor of trends in loan underwriting contributing to delinquent/charged‑off loans.

Must comply with all company policies and procedures, applicable laws and regulations—including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other related duties as assigned.