ACH Services Manager

Communication Federal Credit Union has proudly served our members for over 85 years, with a deep commitment to serving our communities, providing financial education, and supporting local organizations.

We are passionate about the Credit Union philosophy, "People Helping People" and we empower our team to deliver on that promise. Our culture is meant to encourage trust and allow collaboration, while enabling employees to have a meaningful impact our organization as well as the communities we serve.

• $1,000 Welcome Bonus after 90 days
• 11 Paid Holidays
• 200% 401(k) match up to 5%
• Competitive Pay with advancement opportunities
• Paid Time Off (Starting at 16 days per year with Years of Service Increases)
• Performance Incentives
• Multiple Medical Plans, including an Employee-Only $5.00/pay period plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long-Term Disability Insurance
• Flexible Spending Accounts:
  Medical and Dependent Care
• Tuition/ Educational Assistance
• Many Other Employee Perks & Discounts

The ACH Payment Services Manager is responsible for facilitating and overseeing daily ACH and wire operations related to electronic payment services including share drafts, ACH, and wire transactions and managing the team/workload in this area. Ensures compliance with regulations, maintains updated procedures and supports branches, members, and internal teams regarding electronic payment inquiries.

• Strong written and verbal communication skills, including the ability to draft professional reports and correspondence using proper grammar.
• Ability to analyze and interpret documents such as regulations, and internal policies.
• Proficiency in intermediate mathematical concepts, including decimals, percentages, and fractions.
• Exceptional attention to detail and accuracy in all tasks.
• Effective interpersonal skills for engaging with members, external parties, and colleagues in a courteous and professional manner.
• Strong organizational skills, able to prioritize multiple tasks and adapt to shifting priorities.
• Proficient in MSR Word & Excel, w/advanced proficiency in core financial software applications.

• Maintain a strong and compliant ACH program while supporting expansion into a multi-payment ecosystem.
• Provide governance and oversight of payment services across ACH, real time payments (RTP/Fed Now), wires and Stablecoin.
• Serve as lead compliance subject matter expert for all payment-related policies & procedures.
• Monitor regulatory changes and update procedures accordingly.
• Resolve account discrepancies in a timely and professional manner, handling inquiries, adjustments, and related correspondence.
• Manage unposted errors and exception items efficiently.
• Execute tasks associated with additional programs as assigned.
• Serve as a resource for branch staff, providing guidance on electronic payment service-related inquiries.

Responsible for overall direction, coordination, and evaluation of assigned departments. Manage subordinates and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Associate's degree or equivalent experience with financial institution.
• Minimum 4 years' experience with financial institution, Electronic Payments exposure highly preferred.
• Accredited ACH Professional (AAP) certification preferred.
• Combination of relevant education, training, and experience that supports the required competencies.
• Previous supervisor/management experience strongly preferred.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.