Supervisor, Bank Operations

Overview

Join BOK Financial as a Supervisor, Bank Operations and lead teams responsible for critical payment processing and account servicing functions that support clients and the bank's daily operations. This role offers the opportunity to lead a tenured team, drive process improvements, and ensure service level commitments are met in a fast-paced, deadline-driven environment. If you enjoy developing people, solving operational challenges, and balancing day-to-day execution with strategic thinking, this is an opportunity to make a visible impact while growing your leadership career.

• Monitor operational workflows, productivity, staffing levels, and performance metrics to identify challenges, resolve issues, and ensure departmental goals are met.
• Partner with internal business partners, support teams, and external contacts to resolve operational issues, strengthen relationships, and support business objectives.
• Develop employees through ongoing coaching, one-on-one discussions, training, and performance management while building team engagement and bench strength.
• Improve processes, reporting, and workflows by identifying opportunities to increase efficiency, reduce risk, and support operational excellence.
• Support compliance with regulatory requirements, internal controls, and departmental procedures while maintaining a strong focus on risk management and quality.
• Drive change initiatives, process enhancements, and technology adoption that improve the effectiveness and scalability of the operation.

This level of knowledge is normally acquired through completion of a Bachelor's Degree or higher in Business, Banking, Accounting, or a related field of study and 3-4 years in operations with 1 year or more in a leadership position, or an equivalent combination of education and relevant experience.

Knowledge of applicable Federal and State banking regulations, including AML, OFAC, BSA, Patriot Act, SOX, Reg E, Reg CC, and UCC4A. Proficiency in Microsoft Office products. Strong analytical, problem-solving, and mathematical skills. Knowledge of banking operations or a comparable high-volume operational environment. Experience with transaction processing, workflow management, or operational support processes. Working knowledge of basic accounting principles and practices. Strong organizational skills with the ability to manage multiple priorities and deadlines.

Sound judgment and decision-making skills. Strong verbal, written, and interpersonal communication skills. Experience leading, coaching, and developing employees. Customer-focused with the ability to build collaborative working relationships. Ability to maintain confidentiality and adapt to changing business needs. Demonstrated success leading teams in a fast-paced, deadline-driven environment. Ability to identify process improvements and support operational change initiatives.

Office - 20 lbs

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates Trans Fund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions:
Bank of Albuquerque;
Bank of Oklahoma;
Bank of Texas and BOK Financial.

Please contact rec with any questions.