Loan Operations Specialist

The Loan Operations Specialist is responsible for providing administrative support to the Lending area under the general supervision of the Loan Operations Manager.

Prism Bank expects all employees to comply with the responsibilities of their assigned positions to the highest degree of performance. Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner.
• Represent Prism Bank with a high level of integrity and professionalism.
• Maintain knowledge and understanding of banking rules, regulations, laws, and all internal policies and procedures.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Maintain a high level of rap ot with other departments of the Bank and all co-workers.
• Possess a work ethic that includes neatness and punctuality.
• Exhibit a professional, business-like appearance and demeanor.
• Answer all voicemails and emails within 24 hours of receipt.
• Confer with management concerning questions, procedures, necessary information, form completion, and problem resolutions.
• Complete and attend all required training.
• Maintain satisfactory attendance.
• Maintain confidentiality of sensitive information.
• Follow policies, systems, and controls to ensure compliance with regulations, laws, guidance, and internal policies.

• Book new, renewed, and modified loans accurately and in accordance with Bank policies and procedures.
• Index and maintain loan documents and records in the Bank’s loan documentation and imaging systems.
• Review new, renewed, and modified loans for documentation and system exceptions and ensure exceptions are appropriately recorded and tracked.
• Book and maintain Construction in Progress (CIT) and loan extension transactions and monitor related exceptions.
• Process incoming loan payments received by wire and ensure accurate posting to the appropriate loan accounts.
• Prepare SBA-related wires and the monthly 1502 report for submission.
• Process monthly ARC/BLP loan activity and applicable wire-out fees.
• File original UCC financing statements as part of the loan booking and collateral perfection process.
• Monitor participation loans and coordinate payment activity, including preparation of wires to participating financial institutions.
• Add required construction inspections to the appropriate tracking system for new construction loans.
• Reconcile daily and monthly loan-related general ledger accounts and research and resolve unposted or out-of-balance items.
• Prepare loan payoff statements upon request and ensure payoff activity is processed accurately.
• Import and process incoming loan documents and exception items received through email and NuPoint daily.
• Identify and document exceptions for new, renewed, and modified loans in NuPoint and maintain exception tracking throughout the life of the loan.
• Monitor hazard and flood insurance requirements, including cancellations, customer notification letters, and weekly notification to the appropriate lending officer.
• Retrieve and index monthly construction inspection reports from the Don Felts website and maintain them in the appropriate borrower file in Synergy.
• Reconcile loan-related accounts payable and expense spreadsheets and submit the monthly reports required to the Internal Auditor.
• Review outstanding vendor invoices related to closed loans and forward documentation to Accounting for payment.
• Prepare and file UCC/EFS continuations and terminations as required.
• Prepare and file mortgage releases for paid loans.
• Process escrow disbursements for annual property taxes and hazard insurance.
• Process Non-Sufficient Funds (NSF) loan payments daily.
• Complete loan maintenance requests received from lenders and lending staff and ensure changes are processed accurately and timely.
• Complete required regulatory and Bank training as assigned.
• Maintain current knowledge of applicable loan operations, documentation, collateral, and regulatory requirements.

• Represent the Bank professionally in community and Bank-sponsored activities, as requested.
• Assist other Loan Operations and administrative staff as…