Customer Support Specialist

Employees in Legacy’s Support Center work to create a good customer service experience addressing customer needs over the phone along with assisting customers and bank staff with online banking applications, as well as supplying debit card information. This position requires extensive knowledge of our online banking platform, ACH transactions, wire transfers, the mobile app, Bill Pay, and debit card products.

ESSENTIAL DUTIES AND RESPONSIBILITIES Review and process eBank ACH & bill pay files

Process eBank ACH rejects/NOCsProcess wire transfers

Process Reg E Check Card Disputes Maintain Overdraft Protection Maintenance & Reports Maintain the eBank & mobile message board

Maintain Bill Pay enrollments/updates

Review eBanking enrollments and account add-on requests

Review and originate ACH origination requests

Review various reports and maintain accounts within those reports

Perform maintenance on & answer questions regarding debit cards

Assist customers with their banking needs

Job requirements:

6 month of cash handling experience is preferred, unless pursuing a post high school degree program proficient computer skills strong customer service skills effective sales and referral skillsability to follow procedures strong communication skills detail oriented/organized PHYSICAL DEMANDS/WORK ENVIRONMENT Position will require person to be stationary for periods of time in an office working at a desk.

Person will need to be able to move about inside an office to access files, office machinery, etc.
* The essential functions described here are representative of those that must be met by an employee to successfully perform the job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** The Employer retains the right to change and assign other duties to this position.