Credit Card Servicing Associate

The Credit Card Servicing Associate will assist with operational tasks to support the credit card program particularly with business and commercial customers. This position is in a small department and will work alongside a handful of peers who each generally have individually assigned duties along with overlapping responsibilities. The Credit Card Department manages all aspects of the Credit Card Program either directly or indirectly;

therefore, duties may shift or be expanded based on the needs of the department.

Assigned tasks include but are not limited to:

Completing setup of new customers and assisting with onboarding as nec.
Handling account maintenance
Assisting with Business and Commercial Cards, including customer interaction
Researching payment, authorization or transaction activity and assisting with fraud oversight
Monitoring various work queues/escalation requests from Cust. Serv & Other Depts
Answering internal support hotline & departmental mailbox
Other duties as assigned

Position Requirements:

Previous operational experience preferred, esp. in banking or credit cards
Working Knowledge of Microsoft Excel and Word required
Ability to work in multiple systems simultaneously
Ability to Multi-task and work in fast paced environment
Outstanding Verbal and Written Communication Skills
Ability to Work Independently
Strong organizational skills
Ability to Problem Solve and identify root causes

Working Knowledge of Microsoft Excel and Word

Ability to work in multiple systems simultaneously

Ability to Multi-task and work in fast paced environment

Outstanding Verbal and Written Communication Skills

Ability to Work Independently

Strong organizational skills

Ability to Problem Solve and identify root causes

Previous operational experience especially in banking or credit cards

Experience communicating with business and commercial customers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.