Night Auditor - Colcord Hotel

Colcord Hotel, 15 N Robinson Avenue, Oklahoma City, Oklahoma, United States of America

Posted Thursday, December 11, 2025 at 6:00 AM

Why Work at Colcord Hotel?

At Colcord Hotel, a Curio Collection Hotel by Hilton , we blend historic elegance with modern luxury in the heart of downtown Oklahoma City. As the city’s first skyscraper, our boutique hotel features 108 stylish guest rooms, the award-winning Flint Restaurant, and a commitment to personalized service and hospitality excellence. Curators at Colcord thrive in a culture-driven environment where history meets innovation, creating unforgettable experiences for every guest.

REPORTS TO: Front Office Manager

STATUS: Non-Exempt

POSITION SUMMARY

This is a highly visible role which has a direct impact on creating guest experience. Welcome and accommodates guests, visitors and staff in a warm and courteous manner. Oversee the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Providing quality guest service to all our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations and register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately following accounting procedures.
• Answers external and internal telephone calls taking and delivering messages as needed.
• Acts as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end-of-day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, position is required to remain on sight and on duty until replaced.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to be alert and function during the night shift 11 PM to 7 AM.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

• Customer service experience preferred.

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time.
• May include crowded office setting or “close quarters”.
• General office environment with limited physical activity.