Valet Attendant

• Provide exceptional hospitality services to guests in an attentive, friendly and efficient manner
• Park and retrieve guest vehicles promptly and safely
• Assist guests with luggage, including delivery and pickup of guest luggage where applicable
• Maintain a pleasant, friendly and professional demeanor with guests, co-workers and clients
• Acknowledge and greet guests within five feet and use guest last names during interactions
• Use the salutation of the day and proper Towne Park phone etiquette
• Post up in designated areas when not completing tasks
• Assist with bell services and luggage storage as needed
• Open vehicle and hotel doors for guests
• Assist guests with directions, taxis, reservations and other inquiries
• Provide information about facility outlets, meeting rooms, amenities and area attractions
• Deliver messages, items and guest amenities as requested
• Shuttle guests to approved locations
• Explain parking rates and retrieval procedures
• Issue and collect claim checks and keys according to procedures
• Complete and maintain valet ticket information, including key tags, guest folios, vehicle location, damage surveys and claim check receipts
• Calculate and collect vehicle revenue when needed

• High school diploma or general education degree (GED)
• Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• One (1) month related experience and/or training; OR equivalent combination of education and experience
• Knowledge of principles and processes for providing customer and personal services
• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Ability to perform parallel parking
• Ability to operate a manual transmission is highly desirable

Demonstrates exceptional hospitality and customer service skills, with the ability to assist guests efficiently and maintain a professional demeanor. Proficient in handling guest inquiries, luggage services, and vehicle management while ensuring a positive guest experience.

• Customer Service
• Valid Driver's License
• Valet Parking Procedures
• Effective Communication
• Basic Math Skills

• Valet Parking
• Luggage Handling
• Basic Math Operations
• Reading and Writing English
• Parallel Parking
• Operating Manual Transmission

• Attentiveness
• Friendly Demeanor
• Professionalism
• Interpersonal Skills

• Hospitality Services
• Guest Relations
• Customer Interaction
• Facility Information
• Revenue Collection