Front Desk Agent- Waterford OKC

Why Work at Renaissance Waterford Oklahoma City?

At Renaissance Waterford Oklahoma City, we don’t just offer jobs. We create opportunities to grow, connect, and thrive in a vibrant, people-first hospitality environment. Located near the upscale Nichols Hills district, our distinctive hotel combines contemporary style, warm service, and panoramic views of the Oklahoma City skyline. Curators help bring memorable experiences to life throughout the hotel, from Ember Modern American Tavern and our inviting guest spaces to elegant event venues, including the Grand Ballroom.

With the energy of Oklahoma City just minutes away, Renaissance Waterford offers the perfect setting to build your hospitality career while creating meaningful moments for every guest.

Renaissance Waterford OKC is hiring for a Front Desk Agent
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• That the guest experience begins the moment someone walks through the front door.
• That a warm welcome, genuine connection, and thoughtful service can set the tone for an entire stay.
• That every guest deserves to feel seen, valued, and cared for.
• That knowing your hotel, your city, and your community allows you to create a more personalized experience.
• That great hospitality means being ready to help, whether a guest has a simple question or needs support resolving a concern.
• That the Front Office is at the heart of creating UNMATCHED MOMENTS.

• Welcoming guests and visitors with genuine warmth, professionalism, eye contact, and prompt attention.
• Creating a smooth and personalized arrival and departure experience for every guest.
• Registering guests with advance reservations efficiently and accurately while ensuring their preferences are properly reflected in their accounts.
• Assisting guests looking for accommodations and helping identify the best options to meet their needs.
• Setting up accurate guest accounts, including room type, payment method, and other preferences.
• Processing room changes quickly and thoughtfully when a guest's needs change.
• Sharing your knowledge of the hotel, including room types, layouts, rates, promotions, amenities, restaurant offerings, and hours of operation.
• Sharing recommendations for local attractions, community events, restaurants, and other areas of interest.
• Responding to guest questions and requests with accurate, helpful, and friendly information.
• Listening to guest concerns with empathy and helping resolve issues in a way that restores guest satisfaction.
• Escalating service concerns to Management appropriately and participating in thoughtful service recovery.
• Processing guest check-outs, settling accounts, and accurately handling payments according to accounting and cash-handling procedures.
• Communicating important guest information to other departments, including special requests, amenities, and service needs.
• Working closely with Valet, Bell, Sales, Accounting, and other hotel teams to create a seamless guest experience.
• Maintaining proper key control, protecting guest information, and following all hotel security procedures.
• Handling lost and found items appropriately and ensuring they are documented and secured according to hotel procedures.
• Reporting maintenance issues, accidents, injuries, and unsafe conditions promptly.
• Participating in ongoing training and continuously looking for ways to strengthen your knowledge and service skills.

• You genuinely enjoy helping people and creating positive experiences.
• You understand that Front Office Curators are often the first and last point of contact for our guests.
• You communicate clearly, pleasantly, and professionally with guests, coworkers, and leadership.
• You can remain calm, patient, and empathetic when assisting guests who may be frustrated or upset.
• You are comfortable working in a fast-paced environment while managing multiple tasks and priorities.
• You have strong attention to detail and understand the importance of accuracy when handling reservations, guest accounts, payments, and hotel information.
• You are comfortable learning and using computer systems, keyboards, printers, and other Front Office technology.
• You have previous customer service or cashier experience and understand the importance of accurate transactions.
• You are dependable and take pride in maintaining excellent attendance and punctuality.
• You are curious about the local community and enjoy helping guests discover the best of the area.
• You understand the…