Housekeeping Supervisor - Cch

The Ellison, A Tribute Portfolio Hotel | Oklahoma City, Oklahoma
Employment: Full-time
Property: 120-room upscale boutique hotel in Classen Curve
Reports to: Housekeeping Manager or Assistant General Manager
Supervises: Housekeeping Attendants and Housepersons, and Publics as assigned

At the Ellison, we believe every stay should feel personal, thoughtful, and distinctly Oklahoma. As part of Marriott's Tribute Portfolio, our boutique hotel celebrates individuality, local culture, and genuine hospitality. Inspired by acclaimed Oklahoman author Ralph Ellison, The Ellison offers guests an elevated experience through exceptional service, curated design, and meaningful connections to our community.

Located in the heart of Oklahoma City's Classen Curve, The Ellison is more than a hotel. We are a neighborhood destination where guests gather, celebrate, and create memorable experiences. If you are passionate about hospitality, enjoy building relationships, and take pride in creating exceptional guest experiences, we'd love to welcome you to our team.

Our associates create experiences that reflect the character of our hotel and the spirit of Oklahoma City. We invest in our people by providing opportunities for growth, professional development, and advancement. Here, you'll join a supportive team that values collaboration, authenticity, and a genuine passion for hospitality.

The Housekeeping Supervisor leads the daily work of the housekeeping team to ensure guest rooms and assigned public areas are clean, well maintained, and ready on time. This hands-on leader assigns and inspects work, coaches associates, coordinates room status with the Front Desk and Maintenance teams, and responds promptly to guest needs. The position helps maintain The Ellison's service standards and Marriott brand expectations while creating a positive, accountable work environment.

• Prepare daily room assignments and coordinate priorities based on arrivals, departures, stayover service, special requests, and staffing levels.
• Lead the start-of-shift briefing, communicate service priorities, and monitor progress throughout the day. Adjust assignments and assist with room cleaning when needed to meet arrival times and quality standards.
• Inspect guest rooms, corridors, service areas, and assigned public spaces for cleanliness, presentation, and maintenance needs. Document findings, arrange corrections, and verify that rooms are ready before release to the Front Desk.
• Keep room status accurate in the hotel's systems and communicate ready rooms, delays, discrepancies, and out-of-order concerns promptly to the Front Desk and management.
• Train new associates and provide ongoing coaching on cleaning procedures, productivity, safety, guest privacy, service standards, and proper use of equipment and chemicals.
• Provide timely, respectful feedback to associates; recognize strong performance and report attendance, conduct, or performance concerns to the Housekeeping Manager or Assistant General Manager.
• Respond to guest requests and service concerns with care and urgency. Follow through with the appropriate department and elevate unresolved issues.
• Coordinate with Maintenance to report deficiencies, track repairs, and confirm rooms are properly cleaned and inspected after work is completed.
• Monitor the condition and use of linens, amenities, guest supplies, equipment, and cleaning products. Help maintain organized closets and carts, identify shortages, and reduce waste.
• Follow and reinforce procedures for keys, lost and found, occupied rooms, guest belongings, workplace safety, and chemical handling, including applicable safety data sheet guidance.
• Assist with deep cleaning…