Field Service Engineer

Field Service Engineer 2 (Finance) Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long‑term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position

As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your designated area of responsibility. Your focus is to ensure all service agreements and warranty obligations are met and surpassed, consistently exceeding customer expectations. The role demands expertise in electro‑mechanical systems and exceptional customer service and communication skills.

• Understand and comply with all department and company policies
• Provide management with a quarterly review and assessment of your assigned area of responsibility
urately document service activities, maintain records, and provide comprehensive reports to stakeholders
• Complete all administrative tasks within required time frames
Provide technical support to end‑users and other Intuitive employees

Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform scheduled maintenance activities inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products and accordance with procedures and within designated time frames
• Coordinate and perform system and hardware delivery and installation
• Apply O.R. protocol and HIPAA standards
• Maintain spare parts inventory, field activity reports, return material authorizations, expense reports, and other required documentation
• Maintain Intuitive‑provided items such as tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company‑owned assets
• Support and collaborate with Intuitive teams to facilitate company goals (e.g., assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other teams)
• Offer feedback to HQ and participate in continuous improvement projects to improve processes and identify efficiencies
• Complete all required training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management
• Manage all aspects of your assigned area, including responding to customer needs, maintaining system install base configurations, establishing rapport with the assigned customer base, and supporting customer training and events

• Ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders
• Strong problem‑solving, analytical, and critical thinking skills to resolve technical issues efficiently
• Excellent…