Microsoft 365 Engineer

In this role you will be responsible for the level 3 support, design, implementation, and optimization of scalable Microsoft Office 365 solutions, with a focus on Communication (Teams), Collaboration (SharePoint Online, One Drive for Business), Office 365 Apps (Power Automate), as well as familiarity with hybrid configurations with on-premises Exchange 2019 and Exchange online.

The ideal candidate will have a solid background in M365 engineering, data migrations, excellent communication skills, self‑motivated, frequent collaboration in a team, and a problem‑solving attitude.

• Administer, optimize, and govern the Microsoft 365 platform (including Teams, SharePoint, One Drive, Power Platform, and approved productivity apps), encompassing licensing management/optimization, user/group administration in Entra /Azure AD (excluding conditional access/MFA policies), permissions, workspace configuration, performance monitoring, security/compliance (including DLP reviews, Zero Trust alignment, and governance policies), reporting, and analytics
• Design, implement, customize, and manage solutions for SharePoint, One Drive, and Teams, including sites, libraries, lists, permissions, workflows, apps, lifecycle management, and Microsoft Teams Rooms/conference technologies
• Provide primary administration and support for Power Platform, including solution design, automation, and integrations with other systems as needed
• Deliver Tier 3/Level 3 technical support, guidance, and troubleshooting across M365 services (emphasizing SharePoint, One Drive, Teams, user access, and escalations); serve as primary escalation point for end users, Tier 1/2 teams, and stakeholders; coordinate with Microsoft and third‑party vendors; manage incidents, changes, and requests in Service Now using ITIL methodologies
• Execute data assessments, migrations, and implementations (on‑premises to M365 or between tenants), including process automation and off‑hours work to minimize disruption
• Collaborate with IT teams and vendors on M365 integrations and interoperability, with significant emphasis on third‑party SaaS solutions
• Stay current on M365/cloud developments; proactively monitor platform health, changes, and new features; test/evaluate capabilities; provide impact analyses and adoption recommendations
• Administer the secondary production M365 tenant in Australia/New Zealand (ANZ) and maintain a fully functional test environment
• Participate in on‑call rotation (one week per month with company‑provided mobile phone)
• Create, update, and manage departmental Knowledge Articles in Service Now Knowledge

• Bachelor’s degree or equivalent required from an accredited institution
• Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Minimum of 10+ years of Information Technology experience
• Proven experience as an M365 engineer or similar role

• In‑depth knowledge of SharePoint, One Drive, Teams, Power Apps development and configuration
• Proficiency in Power Shell scripting and M365 management tools
• Familiarity with M365 security and compliance features and standards
• Familiarity with Microsoft 365 licensing functions, including license management, compliance, and optimization
• Ability to troubleshoot and resolve complex technical issues
• Excellent, professional communication, collaboration, and documentation skills
• Experience or proficiency using Service Now
• Relevant certification in M365 or cloud technologies is a plus