IT Manager

Here’s a clean, concise IT Manager job description you can drop into postings. No em dashes, tight language, realistic expectations.

We are seeking a hands‑on IT Manager to lead day‑to‑day IT operations and support across systems administration, help desk, networking, and infrastructure. This role manages internal IT services, ensures system reliability and security, and supports business operations through stable, scalable technology solutions.

• Lead and support help desk operations, ticketing, and end‑user support.
• Manage system administration for Windows, Active Directory, Microsoft 365, servers, backups, and patching.
• Oversee network infrastructure including switches, firewalls, Wi‑Fi, and VPN.
• Maintain security best practices, endpoint protection, and access controls.
• Manage vendors, licensing, hardware, and software procurement.
• Monitor system performance, uptime, and incident response.
• Lead small IT team or act as primary technical lead.
• Document systems, processes, and procedures.
• Support projects including upgrades, migrations, and new technology deployments.

• 5+ years of IT experience across system administration, help desk, and networking.
• 2+ years in a leadership or senior technical role.
• Strong Windows server and desktop support background.
• Experience with Microsoft 365, Active Directory, and virtualization.
• Working knowledge of network fundamentals and security best practices.
• Experience managing vendors and IT service providers.

• Cloud platforms such as Azure or AWS.
• Virtualization and backup platforms.
• Security tools, endpoint management, and compliance exposure.
• Scripting or automation experience.

• Bachelor’s degree or equivalent experience.
• Certifications such as CompTIA, Microsoft, Cisco, or ITIL are a plus.