Coordinator of Desktop Support

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Applicants are to thoroughly complete the online application and attach the following required documents:
Cover Letter, Resume, and transcript conferring highest degree.

Applicants who do not attach required documents will not be considered.

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Position Information (Default Section)

Posting Number

Posting Number

Classification Title

Classification Title Staff

Working Title

Working Title Coordinator of Desktop Support

Datatel Position A

Annual Hours

Annual Hours 2080

Placement Range

Placement Range $46,318.73 - $50,950.60

Position Type

Position Type Regular

Job Category

Job Category Exempt

General Description

This position will support the planning and execution of technology initiatives across our campus. This position plays a critical role in ensuring timely and efficient coordination of desktop support projects, including computer lab upgrades, staff and faculty device rollouts, software deployments, and classroom technology improvements.

This role supports both administrative and academic departments, requiring excellent communication, coordination, and organizational skills. The ideal candidate will be comfortable working in a dynamic, educational environment and have a strong commitment to enhancing technology services that directly support teaching, learning, and student success.

Reports To

Reports To Director of Technology Support Services

Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a closely related field

Minimum (2) years’ work experience in desktop support, IT service desk, or end-user computing environments

Minimum (1) year supervisory or lead work experience, including coordinating staff, assigning workload, and managing performance

Substitution/Equivalency:
Will accept an Associate’s Degree plus (4) years’ full-time work experience in desktop support, IT service desk, or end-user computing environments that includes (1) year of supervisory or lead experience, including coordinating staff, assigning workload, and managing performance in lieu of Bachelor’s degree.

• Knowledge: Knowledge of support tools and technologies, remote access solutions, and IT service management best practices.
• Knowledge of desktop hardware, classroom AV equipment, and common educational software platforms.
• Directing team members in their day-to‑day activities and supporting them in troubleshooting.
• Experience troubleshooting computer hardware and Windows operating systems.
• Knowledge of campus IT infrastructure concepts and basic networking principles relevant to academic and administrative computing environments.

• Skills: Excellent problem‑solving and troubleshooting skills, with the ability to diagnose and resolve complex technical and people‑related issues.
• Skill in troubleshooting, configuring, and supporting Windows and macOS environments in instructional and administrative settings.
• Effective written and verbal communication skills, with the ability to translate technical information for non‑technical users.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
• Customer service‑oriented technical support skills when assisting faculty, staff, and students.
• Project management and planning skills in service of the customer support team.
• Leadership and motivational skills.

• Abilities: Ability to work collaboratively as part of a team and adapt to changing priorities and operational…