Integrated Operations Center Technician

Job Description

The Integrated Operations Center Technician is responsible for monitoring alarms, alerts, and system activity across IT systems and security platforms to identify potential issues that could impact operations, safety, or reliability. When an alert or event occurs, they are the first point of contact—reviewing what happened, following established procedures, and taking appropriate action.

This role works in an integrated operations and security monitoring center, where the primary responsibility is to continuously monitor both IT systems and physical security systems to maintain operational reliability, safety, and situational awareness. The individual serves as the first point of contact for alerts and events, responding to IT system notifications as well as physical security alarms such as cameras, intrusion detection, and access control systems.

They follow established procedures to assess issues, document and track incidents through work tickets, and coordinate with internal teams, external service providers, and, when necessary, law enforcement to ensure timely resolution. The role also supports badge access management, security investigations, company-wide safety and security alerts, and required compliance reporting, while maintaining detailed logs and records in accordance with company standards.

This role follows clear procedures and cybersecurity standards, works under direct supervision, and is designed for someone early in their career who can stay organized, calm, and attentive in a monitoring environment that may include nights, weekends, or holidays.

$25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Associate’s degree in Computer Science, Electronics, Electrical Engineering Technology, or a related technical field.
• Up to 3 years of related experience in IT support, monitoring, operations, security, or technical environments.
• At least 1 year of related experience combined with relevant technical certifications in networking, computing, or security (such as CompTIA A+, Network+, Security+, or comparable Cisco certifications).
• Ability to follow established procedures, escalate issues when needed, and document work accurately.
• Strong communication skills and a professional, customer‑focused approach.
• Comfortable working in a fast‑paced environment where multiple alerts or requests may happen at once.
• Basic computer skills, including Windows and Microsoft Office.
• Ability to learn new tools, processes, and technologies with training and support.