Solution Architect II

Applicants must be legally authorized to work in the United States. We do not provide sponsorship for employment visas now or in the future.

The HR & Culture Services IT Group is seeking a Solution Architect II who independently designs, develops, tests, and supports advanced automation, QA test automation, and AI-enabled solutions that enhance HR processes, strengthen regression testing and release readiness, expand employee and manager self‑service, and modernize HR technology capabilities. This role partners with HR service delivery and support teams to analyze recurring ticket patterns, identify opportunities to prevent or deflect contacts, and deliver scalable self‑service capabilities that reduce help desk volume and escalations.

The position operates with limited supervision, owns delivery from solution design through production support, and serves as a technical contributor and thought partner for automation strategy and quality engineering within the HR IT team.

• SAP Success Factors and integrated HR SaaS platforms (e.g., Paradox, UKG, Work Jam)
• Integration patterns and tools (APIs, file‑based integrations, iPaaS/middleware, ETL)
• Automation and scripting (workflow, low‑code/no‑code, RPA where applicable)
• QA automation and release management tooling (test case management, release pipelines for automated build/test/deploy processes, automated regression testing) and ITSM/ticketing platforms (e.g., Service Now, Jira Service Management)

• Analyze complex HR processes to identify opportunities for automation, standardization, and self‑service enablement.
• Analyze HR service desk ticket trends and recurring contact drivers; partner with service delivery to improve categorization, identify root causes, and prioritize automations and self‑service enhancements that prevent incidents, deflect contacts, and reduce escalation volume.
• Design, develop, and deploy end‑to‑end automation solutions using workflow tools, low‑code/no‑code platforms, scripting, APIs, and system integrations.
• Build and implement AI‑enabled capabilities (e.g., intelligent routing, decision support, content generation, predictive insights) to improve HR efficiency and service quality, in alignment with enterprise AI governance, security, and HR data privacy standards.
• Own the full solution lifecycle, including design, configuration, test strategy, automated and manual testing, deployment, monitoring, and ongoing optimization.
• Design and maintain automated test suites (e.g., regression, smoke, integration) for HR technology workflows and integrations; integrate automated testing into release management and deployment processes.
• Evaluate, pilot, and implement self‑service channels based on highest‑volume needs (e.g., HR portal/knowledge base, guided forms, chat/virtual assistant, in‑app guidance), and define success measures such as contact deflection, containment rate, cycle time reduction, and customer satisfaction.
• Deliver scalable employee and manager self‑service experiences that reduce transactional workload and improve user experience.
• Partner with HR subject matter experts, business analysts, and technical teams to translate requirements into robust automation and AI solutions.
• Monitor and support production automations; troubleshoot issues, perform root‑cause analysis, and implement preventative improvements.
• Ensure automation solutions adhere to enterprise architecture, security, and data privacy standards.
• Create and maintain technical and functional documentation to support operations, supportability, and knowledge transfer.
• Develop support‑ready deliverables (e.g., knowledge articles, decision trees, runbooks, and troubleshooting guides) and partner with Level 1 support to expand their resolution capabilities and reduce escalations to the HR technology team.
• Provide technical guidance and best practices related to automation and AI within the HR IT team.
• Evaluate emerging automation and AI technologies and recommend solutions aligned with HR and enterprise technology strategy.
• Contribute to continuous improvement initiatives and HR technology modernization efforts.