Automation Engineer II

* Applicants must be legally authorized to work in the United States. We do not provide sponsorship for employment visas now or in the future.*

Welcome to Love's! Our IT HR & Culture Services Department is seeking a skilled Automation Engineer II to design, develop, test, and maintain advanced automation and QA test automation solutions that enhance HR processes, improve release readiness, and broaden employee and manager self‑service capabilities. This role leverages AI‑enabled capabilities—such as intelligent automation, pattern recognition, and conversational tools—to reduce manual effort, streamline workflows, and improve service efficiency across HR operations.

Partnering with HR service delivery and support teams, this role analyzes recurring ticket patterns to identify opportunities to prevent or deflect contacts and deliver scalable self‑service solutions that reduce help desk volume and escalations. The Automation Engineer II applies data‑driven insights and AI‑supported tooling to enhance issue resolution, improve decision‑making, and drive continuous improvement.

Operating with limited supervision, this role owns delivery from solution design through production support and contributes to automation strategy and quality engineering within the HR IT team. The Automation Engineer II collaborates with HR, IT, and business stakeholders to translate complex requirements into scalable, secure, and sustainable solutions across the HR application ecosystem, including SAP Success Factors and integrated platforms.

This position plays a key role in improving service delivery, enabling reliable and repeatable release management, and enhancing the employee and manager experience, while equipping Level 1 support with the tools, knowledge, and automation needed to resolve more requests without escalation.

• SAP Success Factors and integrated HR SaaS platforms (e.g., Paradox, UKG, Work Jam)
• Integration patterns and tools (APIs, file‑based integrations, iPaaS/middleware, ETL)
• Automation and scripting (workflow, low‑code/no‑code, RPA where applicable)
• QA automation and release management tooling (test case management, release pipelines for automated build/test/deploy processes, automated regression testing) and ITSM/ticketing platforms (e.g., Service Now, Jira Service Management)

• Analyze complex HR processes to identify opportunities for automation, standardization, and self‑service enablement.
• Analyze HR service desk ticket trends and recurring contact drivers (e.g., in ITSM/ticketing platforms such as Service Now, Jira Service Management, etc.); partner with service delivery to improve categorization, identify root causes, and prioritize automations and self‑service enhancements that prevent incidents, deflect contacts, and reduce escalation volume.
• Design, develop, and deploy end‑to‑end automation solutions using workflow tools, low‑code/no‑code platforms, scripting, APIs, and system integrations.
• Build and implement AI‑enabled capabilities (e.g., intelligent routing, decision support, content generation, predictive insights) to improve HR efficiency and service quality, in alignment with enterprise AI governance, security, and HR data privacy standards.
• Own the full solution lifecycle, including design, configuration, test strategy, automated and manual testing, deployment, monitoring, and ongoing optimization.
• Design and maintain automated test suites (e.g., regression, smoke, integration) for HR technology workflows and integrations; integrate automated testing into release management and deployment processes.
• Evaluate, pilot, and implement self‑service channels based on highest‑volume needs (e.g., HR portal/knowledge base, guided forms, chat/virtual assistant, in‑app guidance), and define success measures such as contact deflection, containment rate, cycle time reduction, and customer satisfaction.
• Deliver scalable employee and manager self‑service experiences that reduce transactional workload and improve user experience.
• Partner with HR subject matter experts, business analysts, and technical teams to translate requirements into robust automation and AI solutions.
• Moni…