Senior Desktop Technician

General Summary

The role is primarily responsible for maintaining the workstation environment for all staff, prioritizing the needs of the Executive team when applicable.

• Superior IT support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems, PC hardware and peripherals, and Microsoft business applications.
• High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices.
• Must be able to work in a fast‑paced environment and have excellent time management skills for daily tasks and projects.
• Must be able to work flexible hours and some additional after hours may be required.

• This role is hands‑on and demands effective analysis, troubleshooting and accurate problem solving of technical issues of varying complexity.
• The Senior Desktop Support Technician will support our end users by providing in‑person and remote troubleshooting, as well as white glove support for Executives.
• Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical issues of varying complexity degree by responding to issues received through the service management system.
• Track and thoroughly detail technology issues through the service management system.
• Test and deploy hardware and software solutions as part of new deployments, break‑fix issues, and move‑add‑change.
• Follow up with end users to ensure their technology needs are being met and issues are resolved.
• Identify issues, propose solutions, and test new technologies or process changes.
• Assist with end‑user technology projects, such as migrations, deployments.
• Creating/updating documentation (i.e., SOPs, Job Aids, FAQs, etc.).

• 3‑5 years of experience as a Desktop Technician.
• Excellent communication skills and problem‑solving skills.
• Oil and Gas IT experience a plus.