IT Help Desk

Description

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Job Description

IT Help Desk

Contract:

Oklahoma City, Oklahoma, US

Salary Range: 16.00 - 17.00 | Per Hour

Job Code: 369535

End Date:
Days Left: 28 days, 4 hours left

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Pay Range: $16/hr. $17/hr.

Job Requirement:

• 1-2 years of true help desk experience
• Comfortable with remote, phone-based support
• Experience in desktop/workstation support (AD, password resets, MFA, device troubleshooting)
• Familiar with ticketing systems and handling daily volume

Day to Day in the role (responsibilities):

• Handle approximately 10 inbound support calls per day
• Manage and close approximately 10 tickets daily
• Provide consistent ticket updates in Service Now
• Troubleshoot user issues related to systems, access, and connectivity
• Perform Active Directory tasks (password resets, user support)
• Assist with MFA setup and troubleshooting
• Support remote users via teams
• Assist with software deployment (SCCM) and endpoint support
• Troubleshoot VPN connectivity issues (Forti Client preferred)
• Occasionally provide onsite support for:
• WAP installations / upgrades
• Network switch support
• Server refreshes and major issues

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement

• IT Support
• Help desk
• Help desk support
• Active Directory
• Ticket
• Ticketing

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Archana Kumari

Apply Now