IT Systems Support Technician

Overview

We are seeking an experienced IT Systems Support Technician to join a growing IT team in Oklahoma City. This role is ideal for someone with strong hands-on experience supporting server environments, Microsoft 365 administration, networking infrastructure, and end-user support in a fast-paced business environment. The ideal candidate will have a strong technical foundation, excellent troubleshooting skills, and the ability to work independently while supporting multiple systems and users.

• Support and maintain Windows Server environments
• Troubleshoot and manage server infrastructure including:
  • RAID configurations
  • Server Manager
  • Hyper-V
  • SQL environments
• Administer and support Microsoft 365 products and the Microsoft 365 Admin Portal
• Configure and troubleshoot DNS records including SPF and TXT records
• Support network infrastructure including:
  • VLANs
  • DHCP
  • VPN connectivity
  • Switches and wireless networking
• Assist with maintaining HIPAA-compliant systems and secure Outlook/email configurations
• Provide technical support for desktops, laptops, printers, and end-user devices
• Perform system upgrades, patching, maintenance, and troubleshooting
• Document technical issues and resolutions within ticketing systems
• Escalate advanced infrastructure issues when necessary
• Provide excellent customer service and communication to internal users

• 2+ years of IT support, systems administration, or infrastructure support experience
• Experience supporting Windows Server environments
• Working knowledge of:
  • Hyper-V
  • RAID configurations
  • Microsoft 365 administration
  • DNS, SPF, and TXT records
  • VLANs, DHCP, and VPN technologies
• Strong troubleshooting and problem-solving skills
• Understanding of HIPAA compliance and email security best practices
• Excellent communication and customer service skills

• CompTIA A+ and/or Network+ certifications
• Experience supporting SQL environments
• Experience with ticketing systems and remote support tools
• MSP or multi-site support experience

• Pay range: $50,000 - $65,000 per year, depending on experience
• Onsite with local travel; must be authorized to work in the United States. Position is not eligible for sponsorship
• Benefits: medical, dental, vision, and 401(k) eligible

Note:

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.