End User Support Analyst

The End User Support Analyst provides support for all CFS Brand employees with their Windows based computers and iOS, serving as the primary backup to the IT Operations. This position will be expected to support all hardware and application related tasks and help define and ensure standards as they pertain to IT assets.

• Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLAs
• Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met
• Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end‑user devices
• Responsible for reviewing and revising quality control processes as necessary and developing and documenting standard work methods
• Accountable for maintaining hardware related output queues (incident, service request, change management)
• Responsible for in‑depth troubleshooting of hardware related problems
• Responsible for assisting in maintaining the change management database and hardware inventory at operating locations
• Responsible for assisting in the development and maintenance of best practices and procedures for the team
• Accountable for on‑call support for incidents within the organization
• Responsible for performing duties following all safety guidelines and corporate policies
• Responsible for performing additional duties as assigned

• High School Graduation or equivalent required
• Associate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

• 2 years of related IT experience supporting Microsoft based operating systems
• Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory
• Advanced troubleshooting and multi‑tasking skills
• Solid problem‑solving skills with the ability to troubleshoot Windows operating systems issues and installed applications
• Basic PC network connectivity – Ethernet, TCP/IP, and remote access solutions
• Understanding of Group Policy deployments
• Basic familiarity of DHCP and DNS
• Working knowledge of help desk software and ticketing in general
• Ability to communicate technical information, both verbal and written, to a wide range of end‑users
• Ability to deal with customers in a friendly, professional manner
• Ability to work independently and be self‑driven with a distributed team
• Customer service orientation with the drive to see issues through to completion
• Proficiency in English with strong oral and written communication skills
• Strong organizational skills

• Up to 20% travel to support multiple operating locations and corporate initiatives across the US and Mexico, with potential travel to Europe

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization.