IT Bench Technician

Position Type:
Pro Tech (Non-Certified)

Date Posted:
6/10/2026

Location:
OKCPS Central Office
IT Bench Technician

Position Summary:

The IT Bench Technician supports district technology infrastructure by ensuring devices are deployed, repaired, tracked, and supported efficiently. Through responsive customer service, effective inventory management, technical troubleshooting, and adherence to operational procedures, the position helps maintain reliable technology systems that support teaching, learning, and district operations.

Essential Duties:

Great Teaching & Learning (Instructional Infrastructure):

Focus:
Ensuring staff have reliable technology resources to support teaching, learning, and district operations.

• Image, configure, and prepare new and replacement devices for deployment to district staff.
• Prioritize and process devices returned from external repair vendors to ensure timely return to service.
• Ensure all devices meet district technology standards before deployment.
• Perform limited hardware repairs to minimize downtime and maintain device availability.
• Assist district staff with troubleshooting and resolving device-related issues.
• Support district-wide technology operations through Helpdesk and technical support services.
• Facilitate timely reintegration of repaired devices into instructional and operational environments.

Great People (Talent Management):

Focus:
Delivering responsive customer service and supporting staff technology needs.

• Provide front counter support for district staff, including device drop-offs, pickups, troubleshooting, and technical assistance.
• Assist staff through phone, ticketing, and in-person support channels.
• Respond professionally and efficiently during periods of high customer demand.
• Provide customer-focused technical support that promotes positive user experiences.
• Collaborate with district employees to identify and resolve technology issues impacting productivity.

Great Culture (System Leaders):

Focus:
Promoting collaboration, service excellence, and teamwork.

• Work collaboratively with IT Client Services staff to maintain efficient and effective operations.
• Foster positive working relationships with district employees, vendors, warehouse personnel, and technology team members.
• Demonstrate professionalism and responsiveness while serving staff and supporting district technology initiatives.
• Support a culture of service, accountability, and continuous improvement within IT operations.
• Contribute to team success by assisting during periods of increased workload and district-wide technology incidents.

Great Systems (Support & Accountability):

Focus:
Maintaining operational efficiency, inventory accuracy, compliance, and service reliability.

Device Imaging & Hardware Support

• Retrieve devices from storage and follow established imaging, configuration, and deployment procedures.
• Perform approved hardware repairs, including fan, LCD, charging port, and battery replacements.
• Coordinate repair referrals for issues outside the approved repair scope.

Inventory & Warehouse Management

• Receive, inspect, and process technology deliveries.
• Verify shipments against packing slips and purchase orders.
• Transport and organize inventory within designated storage areas.
• Utilize pallet jacks and coordinate forklift assistance when necessary.
• Lift, move, inspect, count, and distribute technology equipment and supplies.

Damaged Item Management

• Inspect delivered items for visible and concealed damage.
• Document discrepancies, damages, and functionality issues.
• Initiate return, replacement, and resolution processes as required.
• Maintain accurate records of damaged goods and vendor communications.
• Scan and maintain invoices, packing slips, and related documentation in designated electronic repositories.

Helpdesk Operations & Documentation

• Assist with Helpdesk call volume and ticket management during peak demand periods.
• Provide support during district-wide technology incidents and service disruptions.
• Accurately document incidents, service requests, repairs, and resolutions within the district ticketing system.

Compliance & Operational Procedures

• Adhere to IT Client Services policies, procedures, operational standards, and safety…