Salesforce Manager

Responsibilities

• Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) / Customer Service Management (CSM) technology solution strategy by collaborating with C‑level positions within the organization to drive and support sales growth and customer retention goals.
• Accountable for oversight and decision‑making authority to deliver CRM/CSM technology‑related projects, phases, and/or components, including highly complex business rules and processes that directly impact the strategic business units’ goals and objectives.
• Analyze, architect, develop, configure, design, customize and implement complex business processes—such as workflows, visual flows, APEX code, and API integration—while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system.

• Bachelor's degree from a four‑year college or university in Marketing, Communications, Business Administration, or Computer Science; a four‑year degree is preferred, but commensurate experience of at least 7 years in Salesforce administration and/or development is acceptable.
• Two or more of the following certifications (at least one required):
  • Salesforce Administrator Certification
  • Salesforce Advanced Administrator Certification
  • Salesforce Platform Builder Certification
• Strong oral and written communication skills
• Strong research, analysis, and interpretation skills
• Ability to manage complex projects, including highly themed or value‑added service initiatives, and to communicate related information effectively.
• Ability to make decisions that impact the company’s goals, objectives, and growth.
• Experience with CRM, CSM, and Marketing Cloud methodologies; detailed data architecture experience.
• Proficiency in developing documents such as informational bulletins, e‑mail blasts, manuals, PowerPoint presentations, and internal communication materials.
• Capability to identify and collaborate with third‑party resources—such as programmers and vendor account managers—to gather information, build coalitions, and advance organizational objectives.
• Experience presenting materials to stakeholders and training colleagues.
• Ability to absorb information quickly and summarize it in an understandable format.
• Experience managing complex projects involving multiple technologies (webinars, websites, etc.).
• Strong prioritization skills to meet deadlines.
• Maintains objectivity and demonstrates diplomacy and tact in all situations.
• Proficiency in PC Windows‑based software, including Microsoft Office applications.
• Proficiency in Apple‑based software and operating systems for both desktop and mobile.