Service Desk Specialist Security Clearance

Position: Service Desk Specialist with Security Clearance
Position Overview
We are seeking motivated IT professionals to provide enterprise-level technical support for the U.S. Air Force.

This role offers a hybrid schedule—after completing initial onsite training, you will be eligible to telework up to two days per week. While a Secret clearance is preferred, we can sponsor qualified candidates. Onsite support is available to help you earn your Security+ certification. This large, mission-driven environment offers strong opportunities for long-term career growth. What You’ll Do
As an Enterprise Service Desk Technician, you will be the first point of contact for Airmen and Guardians around the world. You will deliver high‑quality technical support, ensure a seamless user experience, and help resolve issues that keep critical missions running. If you enjoy problem‑solving, learning new technologies, and supporting a fast‑paced global operation, this role is an excellent fit.
This is a 24/7 environment with day, swing, and weekend shifts available.

Key Responsibilities

• Provide advanced troubleshooting and resolve technical issues for end users

• Manage and track incidents from start to resolution, ensuring accurate documentation and escalation when needed

• Create and update Knowledge Base Articles to improve self‑service and team efficiency

• Use Service Now for ticketing, workflow management, and reporting

• Participate in team training, knowledge sharing, and cross‑training activities to strengthen overall support capabilities

Required Qualifications

• US Citizenship

• Ability to obtain and maintain a DoD Secret Clearance

• High School diploma and 5+ years of technical experience
– A relevant Bachelor’s degree may substitute for 5 years of experience

• Strong written and verbal communication skills

• Ability to work collaboratively in a team environment

• Ability to learn and adapt to new technologies quickly

• Understanding of customer service best practices Desired Qualifications

• Active DoD Secret Clearance

• Security+ Certification

• Experience with Service Now or similar ITSM tools Benefits

• Health and dental insurance

• 4% 401(k) match

• Additional employee benefits and growth opportunities Schedule & Training
All new hires must work onsite for the first 3–4 weeks for training. After training, you will be assigned to a shift (shift details provided at that time). Because this is a 24/7 operations center, all candidates must be available for rotating shifts.
After completing your 3‑month contract period, you may select a preferred shift when transitioning to the prime contractor.
This role operates on a hybrid team rotation:

• Team A works remotely a few days one week

• Team B works remotely a few days the following week
Teams alternate weekly.