AI Deployment Engineer

What you can expect

The AI Forward Deployment Engineer is a customer‑focused role within Zoom Professional Services. This position collaborates with clients to identify business needs, workflows, challenges, and goals, translating them into AI‑driven use cases and designs. Responsibilities include leading discovery, strategizing solutions, and implementing scalable AI solutions using Zoom’s AI products.

Tasks involve defining use cases, designing conversational experiences to enhance customer journeys, and executing solutions. The role combines consulting, conversational design, and solution testing, requiring expertise in AI and automation for customer experience and contact centers.

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom’s user‑friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

• Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives.
• Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes.
• Translating business goals into clear, measurable AI use cases and Virtual Agent strategies.
• Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements.
• Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities.
• Building and configuring AI solutions within the customer's Zoom platform.
• Guiding customers through testing, UAT, optimization, and go‑live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end‑to‑end success.
• Contributing to internal knowledge assets and staying current with AI, CX, and contact center industry trends.

• 5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles.
• Demonstrated ability to guide customer discussions, identify business requirements, and present strategic recommendations effectively.
• Collaborate with technical teams to direct solution design or implementation effectively.
• Translate business challenges into automation or AI applications effectively.
• Possess experience in professional services or consulting with a focus on direct customer delivery.

Minimum: $65,400.00

Maximum: $

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location‑based compensation structure; there may be a different range for candidates in this and other locations.

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways.

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We believe that the unique contributions of all Zoomies are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal‑opportunity workplace and an affirmative action employer.

All your information will be kept confidential according to EEO guidelines.