Senior Systems Administrator

Summary

The Senior Systems Administrator is the backbone of ARL’s IT operations, ensuring the smooth functioning of a complex SMB network and environment. This role will be pivotal in providing advanced technical support for the company’s managed IT infrastructure, maintaining a deep understanding of both hardware and software systems. The Senior Systems Administrator actively participates in various projects, collaborating closely with the IT director to drive innovation and efficiency.

This position is crucial in supporting the IT Team, guiding Technicians in troubleshooting and identifying the root cause of helpdesk issues from routine reoccurrences to new and complex ones. Maintaining and enhancing specialized workflows. Working alongside scientists, lab staff, and administrative personnel, this role uses a mix of in-house and enterprise-level applications to ensure operations run efficiently and continually seeks to enhance through continual process improvement.

Leveraging in-depth software and technical knowledge, the Sr. Systems Administrator mentors and coaches junior staff in supporting public-facing, laboratory, and user websites and applications, including the Client Portal, Laboratory Information Management System, specific analytical testing laboratory instrument software, Fresh service ticket portals, and Microsoft Office 365 applications. This position must have the integrity to advocate and champion Cyber Security policies, and Technical and Customer Service acumen to solve problems and create innovative solutions to various opportunities, contributing to the success of the IT department and the Business as a whole.

Because of the vital nature of this work and specific applicable federal regulations, we do not allow medical marijuana cards, and we do random drug testing on all our employees.

Complete 8 hours a day, with the majority during normal company business hours, allowing for some flexibility in shifts. Normal Company business hours of operation are Monday through Friday, 8:00 a.m. to 6:00 p.m. Some Flexibility is required for occasional extensions before or after normal company business hours and for weekends, as needed to meet business needs, but not highly anticipated.

• 100% Company-paid Medical, Dental and Vision Insurance
• Chance to work with amazing people
• Free lunch every day
• Fantastic work culture
• Matching 401K contributions
• Paid Holidays and generous PTO plan

• Provide exceptional technical support to users across all levels, ensuring a seamless experience with company-managed IT infrastructure.
• Diagnose and resolve complex hardware and software system issues, serving as the advanced line of defense against IT disruptions.
• Employ advanced knowledge and resources to deliver informed and effective solutions to intricate problems.
• Collaborate with the IT Director and department leadership to develop and improve IT procedures, setting higher standards of service and efficiency.
• Operate and navigate the help desk and end-user software, optimizing the resolution process.
• Redirect the most complex problems to the appropriate resources, ensuring timely and accurate resolution at a higher level.
• Identify and rank critical issues, allocating attention to maximizing system performance and user productivity.
• Track, document, and analyze problem-solving processes, creating a comprehensive knowledge base for the IT infrastructure.
• Lead and contribute to IT projects that extend beyond help desk tickets, driving continuous improvement and innovation.
• Report and analyze recurring problems, playing a pivotal role in enhancing IT operations and strategies.
• Champion and enhance cyber security policies, contributing to a secure and resilient IT environment.
• Train, mentor, and coach department employees on specifically assigned processes.
• Maintains current knowledge of trends and developments in techniques and technology relevant to the field and stays current on industry, company, and departmental methodologies, terminology, and regulations.
• Adherence to all ARL Bio Pharma safety standards, policies, procedures, and protocols.
• Maintain adequate attendance as per…