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Field Engineer
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73149, USA
Listed on 2026-06-19
Listing for:
Axelon Services Corporation
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Duration: 9 Months Responsibilities:
- Repair laptops and desktops, including activities such as replacing hard drives, motherboards, and keyboards.
- Perform whole unit swaps and repair or replace PC peripherals.
- Close service tickets in real-time using the company's call management system.
- Provide the full range of field engineering support for an assigned base of large/complex clients.
- Take complete ownership of onsite service activity.
- Perform advanced-level maintenance on all products, including low-complexity installation activities.
- Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
- Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
- Identify and resolve systemic issues within the team.
- Proactively support the needs of other team members, providing technical assistance and expertise.
- Contribute to improved client services metrics reporting and documentation.
- Monitor technical and process issues, informing the manager and/or team on offering improvement recommendations.
- Must have own reliable car and car insurance.
- Minimum 1 year of hands-on experience with laptop and desktop break-fix.
- General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.
- Ability to resolve basic/non-complex problems as directed.
- Client and/or governmental clearance may be required.
- Police or criminal background verification clearance may be required.
- Must be able to complete required product training.
- High School Diploma or GED required.
- Computer-building background experience preferred.
- May require technical certification or Associate Degree.
- Generally, 2+ years’ experience in the area of responsibility.
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