Information Specialist II; Customer Service
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-06-19
Listing for:
Koniag Government Services
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Role Overview
Koniag Advisory Business Solutions is seeking an Information Technology Specialist II (Customer Support) to provide technical assistance and support to the Indian Health Service (IHS) network of hospitals, clinics, and health stations. This is an onsite position located at the IHS, Oklahoma City Area Office.
What You Will DoProvide technical support and assistance to customers via telephone or in-person, troubleshoot common incidents, install new equipment, and perform physical equipment and networking set-up and moves.
Why It Might Be a FitThe successful candidate will possess CompTIA A+ Certification, experience with remote support tools, knowledge of inventory management processes, and experience creating technical documentation and knowledge base articles.
Requirements- Desktop/laptop, printer/peripherals, software, hardware, and network printer support experience
- Active Directory experience (user accounts, user moves)
- Experience with an IT ticket tracking system, preferable Service Now
- Strong interpersonal and communication skills
- Ability to explain technical concepts in non-technical terms
- Proficiency in troubleshooting Windows operating systems and applications
- Knowledge of basic networking concepts
- Experience with user account management and permissions
- Ability to work independently and as part of a team
- Understanding of information security best practices
- Commitment to customer service excellence
- Knowledge of Privacy Act requirements and information protection protocols
- Ability to maintain confidentiality with sensitive information
- Health insurance
- Dental insurance
- Vision insurance
- 401K with company matching
- Paid holidays
- Paid vacation
- Paid sick leave
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