Technical Helpdesk Support

Objectstream is an award‑winning small business supporting the Federal Aviation Administration (FAA) for the last 15 years. We offer a competitive benefits package to employees, including medical/dental/vision, matching 401(k), and other benefits.

This position supports the FAA’s Technical Operations Services under the Air Traffic Organization. The candidate will provide technical helpdesk support for a suite of enterprise applications.

• Answer incoming emails and phone calls into the enterprise helpdesk.
• Open and track the helpdesk tickets in Jira ticketing system.
• Conduct triage and initial diagnosis of the reported issue.
• Work with different application and infrastructure teams to identify and resolve the root cause of the reported issues.
• Participate in the morning stand-up meetings to report the day’s progress and any issues that need to be handled at the management level.
• Provide inputs to improving the helpdesk processes.
• Complete documentation to build on the Helpdesk Knowledge Base.

• HS Diploma
• Minimum 6 years of relevant experience
• Expert verbal and written communication skills are critical and essential
• Ability to work effectively with others by applying interpersonal skills in the work environment.
• Strong Linux (Redhat/CentOS/Debian) experience with command-line and GUI
• Windows Server and Active Directory experience
• Experience with Atlassian suite of products, especially JIRA and Confluence
• Experience working with VMWare, Elastic, Prometheus, and Grafana is desired.

Objectstream is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

As set forth in Objectstream’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.